via Greenhouse
$70K - 80K a year
Provide customer support, troubleshoot device issues, and improve sales and operational productivity.
10 years of wireless sales and promotions experience with strong customer service and technical troubleshooting skills, but no digital media or SaaS experience and only an associate degree.
WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. Disqus and Zeta are leaders in digital audience engagement and monetization, powering vibrant communities and innovative advertising solutions for publishers worldwide. As a Publisher Account Manager, you’ll play a pivotal role in helping our partners maximize their impact and revenue through data-driven strategies and collaborative partnership. About the Role As a Publisher Account Manager, you will: Serve as a trusted advisor to publishers, leveraging deep knowledge of digital media and programmatic advertising to drive results. Build and nurture long-term relationships with publisher partners, ensuring their success on the Disqus and Zeta platforms. Collaborate cross-functionally with business development, product, and analytics teams to deliver tailored solutions and optimize performance. Analyze yield, identify growth opportunities, and provide actionable insights using advanced data tools. Advocate for publisher needs internally, sharing market feedback to inform product innovation. What You’ll Do Develop and execute strategic account plans to grow publisher revenue and engagement. Provide expert guidance on platform capabilities, audience development, and monetization strategies. Deliver proactive account management, resolving issues swiftly and ensuring a seamless experience. Monitor performance metrics, report on KPIs, and recommend optimizations. Stay ahead of industry trends and share best practices with clients and internal teams. What We’re Looking For 2-5 years’ experience in digital media, programmatic advertising, or SaaS account management. Proven success in building and growing client relationships, ideally with publishers or ad networks. Strong analytical skills and comfort with data-driven decision-making. Excellent communication and presentation abilities via email and video call. Consultative approach, with a passion for solving complex challenges and delivering value. Bachelor’s degree required, advanced degree a plus. What You’ll Get The opportunity to make a measurable impact at scale—our platforms reach millions of users every month. A collaborative, inclusive culture that values learning, authenticity, and generosity. Competitive compensation, including salary, stock options, and comprehensive benefits. Flexible work arrangements, unlimited PTO, and resources for professional growth. Perks to support your well-being, including wellness programs, and learning stipends. About Us Disqus and Zeta are committed to building better communities and a better web. We celebrate diversity and are proud to be equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, marital status, veteran status, or disability status. BENEFITS & PERKS Unlimited PTO Excellent medical, dental, and vision coverage Employee Equity Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $70,000 - $80,000.00, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-RP1
This job posting was last updated on 2/27/2026