Zenitech Computer Solutions

Compensation

Full Description

Company Description Zenitech Computer Solutions (ZenitechCS) is a leading provider of IT services and solutions, specializing in custom delivering high quality customer IT service, supporting IT at industry events, providing a stable platform for software development and data engineering projects, and securing client environments with defensive and offensive security initiatives. As a company aligned with the labor movement, ZenitechCS has extensive experience servicing union IT systems and supporting the growth and solidarity of the labor movement. Based in Oakland, CA, ZenitechCS is dedicated to providing the best, most personable, IT services available. Our clients have offices nation-wide, so we are looking to hire remote staff in the Eastern time zone to expand our hours of operation. Additionally we have remote support world-wide. Role Description This is a full-time, remote, role for a Help Desk Tier 1 professional at Zenitech Computer Solutions in Oakland, CA. The Help Desk Tier 1 professional will be responsible for providing technical support and troubleshooting assistance to users. They will also offer desktop computer support and deliver excellent customer service. The position also will comprise of IT Coordination efforts, like purchasing, vendor management, and assorted IT operations assignments. Qualifications • Positive attitude, engaging, and committed to delivering excellent client services • Patience and empathy in dealing with user issues • Technical Support, Help Desk Support, and Troubleshooting skills • Desktop Computers and Customer Support skills • Excellent problem-solving and communication skills • Ability to work well in a team and independently • Experience with ticketing systems and remote support tools • Basic understanding of network infrastructure and protocols • Passionate about continuing education and professional development • Computer Sciences Degree is a plus, but not required • If applicant does not have CS degree then a CompTIA A+ certification is required • Additional professional certifications are a plus (Network+, Microsoft 365 Certified, etc..)