Zendesk, Inc.

Compensation

Full Description

Job Description Who We're Looking For: We are seeking a seasoned Staff Solution Architect with deep expertise in Order to Cash (O2C) and Record to Report (R2R) business processes and technologies. You will be a pivotal leader driving the design and implementation of scalable, efficient billing, invoicing, and ERP systems that streamline financial operations and enable business growth. Your strategic vision and hands-on experience will guide cross-functional teams through complex integrations and transformations, ensuring our solutions align with business goals and industry best practices. What Your Day Will Look Like Lead the end-to-end solution architecture for Order to Cash and Record to Report capabilities, including billing, invoicing, revenue recognition, and financial close processes for seat-based and usage-based monetization models. Collaborate with business stakeholders, finance, sales, IT, and external vendors to gather requirements and translate them into robust, scalable architecture designs. Drive ERP system implementations and integrations with ancillary billing and invoicing solutions to create seamless, automated workflows. Establish architectural standards, best practices, and governance around financial operations systems. Mentor and guide solution architects, developers, and analysts to ensure alignment with the overall architecture vision and business objectives. Assess emerging technologies, tools, and trends to continually enhance the Q2C and R2R processes. Participate in strategic planning, roadmap development, and risk mitigation activities related to financial systems architecture. Qualifications: 10+ years of experience in solution architecture, with a strong focus on Quote to Cash and Record to Report processes. Proven expertise in billing and invoicing systems, ERP implementations (e.g., SAP, Oracle, NetSuite), and financial operations transformations. Deep understanding of end-to-end financial processes including order management, revenue recognition, accounts receivable, general ledger, and financial close. Strong leadership skills with experience guiding cross-functional teams and managing complex integrations. Excellent communication and stakeholder management abilities, capable of bridging technical and business perspectives. Familiarity with relevant compliance standards and financial regulations. Bachelor’s degree in Computer Science, Information Systems, Finance, or related field; advanced degree preferred. Relevant certifications (e.g., TOGAF, ITIL, ERP-specific) are a plus. The US annualized base salary range for this position is $161,000.00-$241,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team. We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com