Zendesk
via Remote Rocketship
Business Operations Principal
Compensation
$NaNK - NaNK a year
Responsibilities
Lead global programs to embed AI-driven workflows and improve Customer Success operations.
Requirements
Requires over 10 years in Customer Success or CS Operations, experience leading global initiatives, and familiarity with AI tools and automation.
Full Description
Job Description: • Identify AI-driven improvements for Customer Success Manager productivity • Lead global, cross-functional programs to embed intelligent workflows • Design and deploy AI capabilities for Customer Success tool stack • Define and track program KPIs and success metrics • Collaborate with Analytics and CS Ops to deliver insights for customer prioritization Requirements: • 10+ years in Customer Success, CS Operations, or adjacent roles • Proven experience leading global programs or transformation initiatives • Demonstrated exposure to AI-enabled tools and workflow automation • Strong understanding of core CS motions such as onboarding, adoption, and renewals • Ability to influence cross-functional teams in a matrixed organization Benefits: • bonus • benefits
This job posting was last updated on 1/27/2026
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