Zencity

Compensation

Full Description

Description Who are we? Zencity is re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. Our global team of urban enthusiasts and data geeks works with over 300 cities - from Los Angeles, to New York, to Tel Aviv. If you’re passionate about joining a growing and dynamic company focused on leveraging data and tech to work on real-world challenges and radically improve life in cities – your place is with us! What is the Role? As Account Manager , you will own the strategic relationship with decision-makers, focusing on long-term growth and retention of existing customers. Responsibilities: Strategic Relationship Management: Build strong relationships with decision-makers, including police chiefs, city managers, and county officials. Conduct quarterly and annual strategic business reviews focused on value alignment and long-term planning. Commercial Ownership: Lead renewal discussions, including pricing and contract terms. Negotiate upsell and cross-sell opportunities to drive account growth and expansion into new departments or within existing. Growth Conversations: Identify expansion opportunities in collaboration with the CS Manager and BDR team. Ensure account roadmaps align with customers’ strategic initiatives. Internal Coordination: Collaborate with onboarding, CS, and BDR teams to ensure cohesive account management. Act as the internal voice of the customer, communicating needs and plans to stakeholders. Requirements 3+ years of experience in account management in the SaaS industry Experience with complex sales cycle is required. A focus on GovTech industry is preferred but not required Demonstrated ability to manage a customer portfolio with top CS methodologies Proven success in contract renewals, upselling, and cross-selling. Strong strategic planning and account mapping skills. Excellent interpersonal, negotiation, and presentation abilities. Experience with CRM tools (e.g., Salesforce) , sales tech stack and CS tech stack (Planhat) and account management frameworks is a plus. We are accepting applications from employees working in the following states: New York, South Carolina, North Carolina, Colorado, Florida and Georgia.