Zella Technologies
via Remote Rocketship
Support and Systems Engineer – L2/L3
Compensation
$Not specified
Responsibilities
Provide Level 2 and Level 3 technical support, manage SLAs/KPIs, lead migrations, and maintain documentation.
Requirements
1-3 years IT support experience with troubleshooting in Windows, Linux, networking, familiarity with VoIP and cloud, and Active Directory experience.
Full Description
Job Description: • Provide Level 2 and Level 3 technical support • Manage SLAs and KPIs for support operations • Lead system and tenant migrations • Maintain documentation and improve processes Requirements: • 1-3 years of experience in IT support • Strong troubleshooting skills in Windows, Linux, and networking • Familiarity with VoIP systems and cloud platforms • Experience with Active Directory and system migrations Benefits: • Health insurance • Flexible work arrangements • Professional development opportunities • Paid time off
This job posting was last updated on 2/26/2026
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