Zapier

Compensation

Full Description

Job Description: • Support Readiness drives scalable, AI-driven systems and frameworks for product launches. • Ensure readiness, knowledge, and training operate cohesively for customer experience. • Own training framework and partner with Tech Leads for coordination and development. • Implement AI-driven frameworks for streamlined readiness access and tracking. • Gather insights from support teams and manage readiness initiatives based on feedback. • Collaborate with cross-functional teams for end-to-end product feature readiness. Requirements: • 5+ years of experience in Program Management, Enablement, or Knowledge/Change Management (ideally within a Support or Operations org). • Proven ability to manage complex, cross-functional initiatives with multiple stakeholders and dependencies. • Strong understanding of product readiness, enablement strategy, and knowledge management principles. • Experience designing and managing new hire training or onboarding frameworks. • Excellent communication and relationship-building skills — able to navigate ambiguity and drive alignment across diverse teams. • Ability to scale processes, frameworks, and generate resources using AI and automation. • Data-driven mindset: able to define, track, and interpret success metrics that demonstrate readiness impact. • Comfortable working autonomously in a remote, fast-paced environment. Benefits: • Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options