Zafran Security

Compensation

Full Description

Job Description: • Own and optimize Salesforce for Customer Success workflows, reporting, and data integrity • Partner with Customer Success leadership to operationalize initiatives across onboarding, adoption, health, and renewals • Design, document, and improve CS processes and workflows to drive efficiency and consistency • Build and maintain dashboards and reporting that provide visibility into customer health, risk, and performance. • Implement, support, and administer CS tools (e.g., Gainsight, Totango, Catalyst, or similar) and align them with Salesforce. • Act as the operational owner, ensuring that CS-related initiatives are delivered efficiently and effectively. Requirements: • 4–7+ years of experience in Customer Success Operations, Revenue Operations, or a related operations role • Extensive hands-on experience with Salesforce, including configuration, automation (flow), reporting, and dashboards • Significant hands-on experience administering Zendesk. • Experience implementing and managing Customer Success platforms (e.g., Gainsight, Totango, Catalyst, Planhat, etc.) • Highly process- and workflow-oriented with a track record of improving operational efficiency. • You can serve as a thought-partner, helping to create structure and process where none existed. • Strong analytical and problem-solving skills with attention to detail • Ability to manage multiple initiatives and partner cross-functionally in a fast-paced environment. • Prior high-growth startup experience is key! Benefits: