Yum! Center for Global Franchise Excellence

Compensation

Full Description

Job Description: • Develop and maintain the product roadmap for menu data management, menu authoring workflows, publishing systems, and pricing integration across all channels. • Define strategic enhancements to improve menu data integrity, pricing automation, and the overall efficiency of change processes. • Oversee the end-to-end process for menu creation, updates, pricing changes, and publishing across digital platforms and in restaurant systems. • Manage interfaces and integration workflows between menu systems and pricing strategy providers to ensure accuracy and reliability. • Collaborate closely with Operations, BOH teams, Digital stakeholders, Franchise partners, and vendors to gather requirements and translate them into clear product needs. • Document requirements through user stories, acceptance criteria, use cases, and data workflows. • Serve as the subject matter expert for menu data governance, menu publishing processes, and system behaviors. • Own the intake, prioritization, and execution of menu-related and pricing-related change requests, ensuring fast and reliable turnaround. **Identify operational bottlenecks and implement process improvements to accelerate menu publishing and reduce errors. • Work with Distribution, QA, and Deployment teams to plan, schedule, and sequence releases to minimize operational impact. • Groom, maintain, and prioritize the product backlog to align with business goals and technical constraints. • Facilitate Agile ceremonies, collaborate with development teams, and ensure adherence to agile best practices. • Partner with engineering teams to ensure solutions integrate effectively with BOH systems, restaurant devices, and third-party partners. • Establish and maintain data governance practices to ensure accuracy, consistency, and reliability of menu and pricing data. • Create consistent feedback loops with restaurants to gather insights on menu usability, data issues, and system performance. • Monitor data quality and operational KPIs to ensure reliable menu publishing and minimize discrepancies across channels. Requirements: • Bachelor's degree in Computer Information Systems, Business Administration, or a related field is required. • 10+ years of experience in retail/restaurant IT, with a strong focus on data management and strategy. • 2-3 years of experience in a product strategy or requirements intake role, demonstrating an understanding of customer needs and business objectives. • 1-2 years of project management experience, with PMP certification preferred. • 1-2 years of manual QA testing experience, ensuring a solid understanding of quality assurance processes. • 3+ years of experience with restaurant/retail systems, including menu management and pricing integrations. • Experience with Agile methodologies is advantageous, with Agile certification being a plus. • Proficiency in Agile tools and user story writing is essential. • A proven track record of delivering measurable improvements in data operations and customer experience. Benefits: • Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). • Yum! also provides short-term disability, long-term disability, and life insurance. • Employees may enroll in our 401(k) plan. • Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year.