Ylopo

Compensation

Full Description

Description: • The Vice President of Client Success is an executive role responsible for shaping and executing Ylopo’s client success strategy across the entire customer lifecycle. This leader oversees all aspects of the client experience, ensuring seamless onboarding, impactful support, strong adoption of products, and long-term client growth and retention. • The VP of Client Success will lead and align multiple teams, including Implementations & Onboarding, Client Success Management, Client Growth/Expansion, Training, AI & Product Support, Website Design & Development, and Website Project Management, into a unified client-first strategy. The role requires a visionary leader with strong operational discipline, the ability to drive cross-functional alignment, and a passion for delivering best-in-class customer experiences at scale. • Key Responsibilities include developing and executing the overall vision and strategy for the client experience, serving as a key member of the executive leadership team, shaping company-wide strategy, leading a high-performing leadership team, driving metrics-based performance management (NRR, NPS, CSAT, churn reduction, expansion revenue), aligning client-facing functions, implementing standardized processes, overseeing implementations/onboarding/support operations at scale, partnering with Sales, collaborating with Product/Engineering, acting as executive sponsor for key enterprise accounts, and standardizing processes/tools. • Qualifications include 10+ years of leadership in Client Success etc., real estate a plus, reducing churn, leading global teams, proficiency with Salesforce/JIRA, cross-functional collaboration, data-driven mindset. Requirements: • 10+ years of progressive leadership experience in Client Success, Customer Experience, or related functions, ideally within SaaS, MarTech, or technology-driven industries. Real Estate experience is a plus. • Demonstrated success in reducing churn, increasing net revenue retention (NRR), improving CSAT/NPS, and driving expansion revenue. • Proven track record of leading large, multi-disciplinary, global client-facing teams. • Proficiency with client success and automation platforms (e.g., Salesforce, JIRA) and the ability to leverage data and automation to drive efficiency and client outcomes. • Strong track record of cross-functional collaboration, influencing product roadmaps, and shaping go-to-market strategies to align with client needs. • A structured, data-driven, and process-oriented mindset with the ability to execute at scale. Benefits: • a commitment to personal development • guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company • excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts • team building events, team lunches/ happy hours, and other company wide events • a supportive, caring environment dedicated to continuous learning and growth • competitive compensation • comprehensive benefits • opportunities for professional growth and development