Xnrgy Climate Systems

Compensation

Full Description

Who are we? XNRGY Climate Systems is a North American leader in sustainable design and advanced manufacturing of custom air treatment systems. We are focused on research and energy development, contributing to the reduction of carbon footprint. We are excited to announce the opening of our new Technology headquarters in Mesa, Arizona in 2025 and seeking a Service Director to support this expansion. This role will lead the development and deployment of XNRGY's Service Operating Model, including warranty and claim management, service parts sales, and product start-up and commissioning. The Senior Service Manager will build and develop a high-performing service workforce while driving seamless integration across business units. This position is critical to ensuring operational readiness, continuous improvement, and exceptional service delivery. An overview of your responsibilities: • Service Strategy: Review and propose adjustments to the current Service Operating Model to improve service performance and customer satisfaction that align with XNRGY's mission, values, and business objectives. • Deploy Service Strategies: Leveraging internal and external resources, ensure the deployment of the Service Operating Model in line with project timelines. Drive a culture Safety and Quality first and ensure compliancy with industry standards and regulations (OSHA, CNESST) • Customer Relations: Foster and improve relationship with customers by listening and searching for continuous improvement solution. • External Partner Management: Seek and develop external partnerships to adequately support volume increase, multiple site locations and expected response time in the CRAH business • Performance Management & Development: Implement robust performance management frameworks (KPI), including coaching, training with his/her team. • Service Technology Management: Develop requirements for an integrated system to manage external requests (intake process) and service tech team T&L expenses. Maintain a cost-effective and creative mindset. • Budget Management: Develop and manage the service department budget/forecast activities, while ensuring cost-effective operations What you'll need, among other things! • Experience: A minimum of 10 years of experience in Service leadership roles within companies of scale. Industry experience in manufacturing is mandatory. Proven track record in problem solving, process and system deployment. Bachelor's degree in mechanical engineering, HVAC Technology diploma, or a related field. • Results-Driven Execution: Demonstrates the ability to effectively drive organizational outcomes, with a comprehensive understanding of the service domain and leadership dynamics. This individual must exhibit a collaborative approach while achieving these results. They possess a strong passion for success and a commitment to elevating the company's performance to new heights. • Change Leadership: Demonstrates the ability to inspire and motivate others by articulating a compelling vision and effectively persuading stakeholders to embrace change. The ideal candidate excels in negotiation, actively listens, and comprehends the motivations of individuals and groups. They implement change initiatives that foster resilience and build trust within the organization. • Interpersonal Relationships and Skills: The ideal candidate demonstrates the ability to establish and maintain strong relationships across various organizational levels and with external stakeholders. They lead by example and are committed to achieving objectives. It is crucial that they operate with respect and communicate effectively. They are receptive to open and active dialogue from all perspectives yet possess the decisiveness to make informed decisions and secure alignment. • Team Building Leadership: The ideal candidate will lead the development of high-performing teams aligned with organizational objectives. They will promote collaboration among team members and across teams, leveraging collective efforts to address pertinent issues. This individual should establish rapport and effective relationships at all levels, empowering team members to take ownership of their work while celebrating shared achievements Why choose XNRGY! • Competitive salary • Medical, dental and vision insurance • 401K • Employee Assistance Program. • A dynamic team, open to change to ring its color • Modern state of the art facility with Industry 4.0 technology in Mesa, Arizona • Being part of a green industry transformation • Fast-growing dynamic environment where entrepreneurial spirit is recognized • Inclusive and diverse-friendly environment • Career advancement: XNRGY promotes internal promotion. • Electric charging stations At XNRGY Climate Systems, we are committed to fostering a diverse and inclusive workplace. We believe that a variety of backgrounds, experiences, and perspectives are essential to driving innovation and achieving success. We welcome individuals who share our passion for sustainability and who are eager to contribute to a more positive environmental future. Are you ready to join our driving team? Join a company that Values Courage, Community, Climate, Customer and Coherence. Be part of carving our footprint and joining a winning team!