Wrapbook

Compensation

Full Description

Job Description: • Lead the Commercials Union Payroll Operations team in all aspects of daily operations, ensuring KPIs for Commercials union payroll processing and remittance are consistently met or exceeded. • Serve as the primary expert for Commercials union payroll, including AICP and PHBP contracts, benefit funds, rates, fringes, and union terms. • Ensure team members meet or exceed standards for quality, accuracy, timeliness, and compliance specific to Commercials payroll. • Set clear expectations and conduct ongoing performance management and coaching conversations with team members. • Act as a key decision-maker for Commercials union operational matters, including exception handling, escalations, and complex payroll scenarios. • Respond to and manage internal and external escalations, audits, and client issues related to Commercials union payroll. • Partner cross-functionally with Product, Labor Relations, Customer Success, and other stakeholders to drive collaboration, continuous improvement, and scalable Commercials workflows. • Partner closely with the Product team to provide input on tooling, automation, and workflows needed to improve efficiency and support growth in Commercials payroll. • Maintain a strong hands-on understanding of payroll calculations, including the ability to manually review and validate union payroll calculations. • Provide input and recommendations on hiring, promotions, performance actions, and terminations for the Commercials team. • Participate in strategic planning with leadership to support growth and organizational maturity of the Commercials union payroll function. • Recommend and implement new processes, tools, roles, and responsibilities to optimize productivity and service quality. • Ensure team documentation is current, accurate, and that team members are cross-trained to support business continuity. Requirements: • Minimum 5+ years of payroll operations experience, with significant experience in union Commercials payroll. • 2–3 years of people management experience, either as a team lead or manager with direct oversight of payroll operations. • Deep, hands-on knowledge of AICP and PHBP agreements, Commercials benefit funds, and associated union terms. • Proven experience executing or overseeing Commercials union payroll processing and remittances. • Strong understanding of production union payroll processes within the Commercials space. • Ability to calculate and validate Commercials union timecards manually, without reliance on software. • Demonstrated success managing escalations and resolving complex payroll issues. • Track record of implementing process improvements and efficiencies that improve customer outcomes. • Proactive, self-starter with the ability to drive day-to-day operations and grow into full managerial responsibilities (coaching, goal setting, hiring, performance management). • Excellent written and verbal communication skills, with the ability to communicate effectively across teams and with clients. Benefits: • Unlimited Paid Time Off • Work from anywhere in Canada and USA • Health and Dental benefits • Up to $1,500 USD/ $2,025 CAD towards IT set up for your home • Up to 2% matching RRSP / 401K • Learning and Development opportunities • Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service