World Class Health

Compensation

Full Description

Company: World Class Health (WCH) Location: Remote- PST hours Reports to: SVP of Operations Compensation: 115-125k We are a global Center of Excellence network helping self-insured employers save up to 50% on surgical and specialty care. By partnering with a hand-selected U.S. and international provider network, we deliver superior outcomes, predictably lower costs, and an elevated patient journey through rigorous quality standards, upfront bundled pricing, and clinician-led navigation. Role Summary You’ll coordinate end-to-end episodes of care—primarily surgical—for employees and dependents traveling to our Centers of Excellence (COEs) worldwide. You’ll deliver telehealth-first case management (pre-op through post-op), keep patients and stakeholders informed, and ensure safe transitions of care. As an early team member, you’ll also help build the clinical operating system of a fast-moving startup: protocols, workflows, metrics, and the team itself. What You’ll DoPatient Care & Case Management • Explain program requirements, features and process to patients. • Obtain health histories from patients and required medical records from provider offices for review and submission to appropriate specialist(s) for consultation and treatment recommendation. • Guide patients through COE selection, scheduling, pre-op readiness, and travel logistics (with interpreter services as needed). • Monitor during travel and admission; keep designated contacts updated. • Support adherence to COE provider care plan before and after surgery with regard to medications, rehabilitation, and diet. • Ensure timely communication among COE teams, PCPs, and plan stakeholders; deliver discharge summaries/op notes. • Track recovery, surface issues early, and close the loop on outcomes and experience. • Assesses patient’s medical, social and functional needs before and during transitions of care and tailor care coordination accordingly. Clinical Ops & Startup Build (key operational capabilities) • Protocol Design: Draft, pilot, and iterate clinical & navigation protocols (triage, referral, pre-op optimization, discharge, escalation). • Quality & Safety: Stand up KPIs/dashboards (access, time-to-treatment, complications, readmits, PROMs, patient NPS); run case reviews and root-cause analyses. • Workflow & Platform: Help shape our patient management platform (intake, tasks, alerts, templates), documentation standards, and data hygiene. • COE Network Ops: Work with the SVP, Ops and the Network team to standardize requirements, handoffs, SLAs, and post-discharge pathways across partner sites. • Team Building: Help recruit, onboard, and mentor nurses/care navigators; create playbooks, checklists, and training. Common procedures supported include orthopedic, bariatric, GI, gynecologic, cardiac, and other surgical interventions. Required Qualifications • Must have an active RN license (BSN or equivalent) with 5+ years clinical experience, preferably managing surgical patients (Orthopedics, Bariatrics, Neuro, SICU/Trauma, Outpatient Surgery, Occ Med, or related) • MUST HAVE Prior early stage start up experience required • Experience working remotely • Tech savvy; Strong proficiency in google suite (gsheet, gdoc, etc) • Experience building and implementing clinical and navigation protocols • Comfort coordinating across multiple providers and care settings, including COE models Preferred Qualifications • Prior coordination within a COE program • Operational/process improvement experience. Project management experience a plus • Multicultural exposure or medical travel familiarity. • Bilingual (Spanish/Hindi) a plus. Skills & Traits • Trust-building bedside manner; clear communicator (phone, email, messaging). • Builder mindset—comfortable testing, learning, and iterating. • Relentless ownership to support patients end-to-end. • Excellent organization, documentation, and time management; able to juggle multiple cases. Creative problem-solver; collaborative, positive, and flexible (occasional evenings/weekends). Job Type: Full-time Pay: $115,000.00 - $125,000.00 per year Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance Work Location: Remote