WorkWhile

Compensation

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Job Description: • Serve as the lead point of contact for all customer account management matters • Build and maintain strong, long-lasting client relationships • Maintain customer contracts to maximize profits • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) • Prepare reports on account status • Collaborate with sales team to identify and grow opportunities within territory • Assist with challenging client requests or issue escalations as needed • Travel to client locations as needed Requirements: • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level • Solid experience with CRM software (HubSpot or similar) and Google Suite • Experience delivering client-focused solutions to customer needs • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail • Excellent listening, negotiation and presentation abilities • Strong verbal and written communication skills • Fluent in speaking Mandarin. • Undergraduate degree Benefits: • Remote work culture with opportunities for coworking in SF • In-person company offsites • Medical, dental, & vision coverage • Flexible time off • 401(k) with employer match • WFH stipend to support your home office needs