Woolpert

Compensation

Full Description

Job Description: • Partner with business stakeholders, product owners, and end users to gather, analyze, and document CRM and Power Platform requirements. • Analyze customer-facing business processes (sales, service, marketing, case management), identify gaps or inefficiencies, and recommend improvements. • Design and propose scalable, secure, and maintainable Dynamics 365 CE and Power Platform solutions. • Configure and customize Dynamics 365 CE and Power Platform solutions, including entities/tables, forms, views, business rules, workflows, plugins, JavaScript, security roles, and model-driven or canvas apps. • Design and support integrations between Dynamics 365 CE and external systems using APIs, Dataverse, and Azure Integration Services. • Investigate and resolve complex system issues, data inconsistencies, and user-reported problems. • Lead and participate in testing activities, including system testing and User Acceptance Testing (UAT). • Provide end-user training, documentation, and ongoing support to ensure successful adoption of enhancements. • Work closely with development teams, architects, and external partners to prioritize enhancements, manage releases, and maintain solution quality, security, and stability. Requirements: • Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing) • Power Platform (Power Apps, Power Automate, Dataverse) • CE Solution Architecture & Technical Design • C# Plugin Development, JavaScript, and SDK Customization • Dataverse security model, roles, and environment management • API-based integrations and Azure Integration Services • Azure DevOps, CI/CD, and Power Platform Pipelines • Data migration and data quality management • AI and automation using Microsoft Copilot Studio • Enterprise discovery and CRM requirements engineering • Customer-centric business process optimization • Product ownership and Agile delivery methodologies • Stakeholder management and executive communication • Governance, release management, and solution lifecycle management • Pre-sales consulting, solution demonstrations, and client enablement • End-user training and change management • Microsoft certifications such as PL-600 (Power Platform Solution Architect) or PL-200 (Power Platform Functional Consultant) • Experience supporting enterprise-scale or government CRM implementations • Familiarity integrating Dynamics 365 CE with ERP, HR, or other enterprise platforms • Experience analyzing cross-application dependencies and integration impacts. Benefits: • Freedom to Work program: Set your own schedule and location (as appropriate). • Principal program: Earn the opportunity to become an owner of the firm. • Flexible paid time off/vacation: Take time off when it makes sense for you and your team. • Career development: Explore a wide range of learning and growth opportunities within and across industries. • Health, life, vision, and dental insurance: Cover all your medical bases. • Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!