Wolters Kluwer United States Inc.

Compensation

Full Description

About the Role: The Director, Technology PMO is accountable for planning and allocating resources, work with finance team on budgets, monitoring, tracking, and management of delivery progress, and keeping stakeholders informed throughout the project lifecycle for IT cross-functional programs and projects in scope. In addition, the Director, PMO will bring to this organization thought leadership and vision in guiding global business, IT process owners towards continuous improvement by establishing governance on program/project management practices and CoE (including adoption of AI for PM practices). Responsibilities: Strategic Leadership and Engagement Accountable to instill an AI-first mindset within the PMO team (S)he manages with focus on efficiency, increase quality and stakeholder experience. Create and deliver compelling presentations for WK executives, other senior leaders, and customers. Manage the development, maintenance, and monitoring of Key Performance Indicators (KPIs) Manage and coordinate risk assessments, operational vendor relationship management (not individual activity per vendor), project manage product selections and work with vendor management on negotiation of contracts for the programs in scope Work with IT executives to develop annual PMO plans with corresponding resources, costs, and tactical plans to increase the programs success. Collaborates with other IT teams and facilitate the definition of metric and needed reporting for portfolio of programs in scope Program Management Lead the group of Project Managers to work on different aspects of PMO projects and monitor progress and adjust as needed. Accountable for the successful delivery of the PMO programs and execution of aspects of project life cycle Build trusted relationships with internal and external (GBS, Divisions/BU) stakeholders and subject matter experts. Interface with other IT Function around demand and intake process Collaborates with other IT Functions to leverage capabilities as well as to provide with reports and information Resource Management Accountable with PM onboarding to the team (both employees and contractors) and developing solutions to reduce the duration of onboarding (seamless onboarding), which includes both process improvements as well as improvement in hiring requirements to focus on hiring top talent Working with functional leaders ensure resource availability and allocation to required projects to reach objectives and help the functional leaders in managing resources in an effective and efficient manner. Oversee optimization of resource pools (project-based versus dedicated role based) and how it aligns to PMO needs. Manage ClickTime data tracking and developing meaningful actionable reports, as needed. Assist in the development of business cases while working with the associated leaders. PMO Demand and Intake Collaborates with Demand and Intake function to organize and manage PMO programs/ projects. Leverage best practices, lessons learned and emerging trends to develop actionable roadmaps that will allow the PMO to implement program/project capability improvements in accordance with desired outcomes. Change Management, Training and Coaching Ensures all programs use best practices in Change Management to ensure bot the success of programs as well as increase the experience quality of changes programs in scope deliver Lead CoE for PMs with focus on adoption of best practices and AI Ensure programs Provide end user training as needed Skills Senior executive presentation and communication skills Familiarity with lean and agile development processes Strategic visionary - able to connect the dots within a global shared services context in moving from “forward thinking” to “seeing around the corner.” Executive level written and oral communication skills with a demonstrated ability to communicate and influence. Communicate complex problems to other people in a simple way that they will understand and work together to alleviate the general IT risk affected by the PMO program portfolios Ability to work collaboratively and effectively with and manage relationships with all levels of employees and leaders throughout the Company. Demonstrated ability to get positive results through influence, persuasion, leadership, presentations, training, and group facilitation skills. Ability to balance organizational short-term and long-term objectives. Maintain continuous improvement mindset to improve PMO strategy while taking feedback from customers/leaders. Proactively seek opportunities to provide additional PMO value to its internal customers. Education Required: Bachelor's Degree with preference in Information Technology, or related field. Required Experience: Prior experience in managing PMOs and PM CoEs 10 years-of demonstrated progressive experience in IT Program Management and/or change and transformation management. 3+ years’ experience with shared services model, vendor and/or managed services 3+ years management, enterprise-wide transition and/or transformation programs Entrepreneurial mindset and proactive way to managing work. Able to deliver with limited oversight and take accountability of actions. Excellent presentation skills, both creating slides and delivering presentations to a variety of audiences. Preferred Experience: Project Management Professional (PMP) certification preferred. Proven ability to solve problems creatively. Strong familiarity with project management software tools, methodologies, and best practices Experience seeing projects through the full life cycle. Excellent analytical skills Strong interpersonal skills and extremely resourceful Proven ability to complete projects according to outlined scope, budget, and timeline. Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $208,800 - $295,550 If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.