Wolters Kluwer

Compensation

Full Description

Job Description: • The Senior Customer Success Specialist plays a high-impact role in managing strategy and product utilization across the CDSP product portfolio. • They serve as an advisor for our mid-size (major) accounts and are responsible for optimizing customer outcomes. • Ensure customer relationships are established and strengthened. • Drive product adoption and ensure utilization goals are achieved. • Work directly with Sales Major Account Managers to ensure customer needs are identified and satisfied. • Partner with Sales to build and maintain the health and well-being of assigned Major Accounts. Requirements: • Bachelor’s degree required, Business Health Administration preferred. • 3+ years of experience in Saas-based customer success, account management, or a related role. • Must have experience owning a book of business. • Healthcare background preferred, including knowledge of clinical decision support (CDS) products, knowledge of EHRs and workflows, and understanding of the healthcare industry. • Familiarity with customer success platforms and CRMs (Salesforce, etc). • Excellent project management skills. • Detail-oriented, self-motivated, and excellent multitasking skills. • Data-oriented, consultative approach to promote product utilization with customers. • Proven ability to quickly establish rapport with all level of personnel up to and including C-suite executives. Benefits: • Medical, Dental, & Vision Plans • 401(k) • FSA/HSA • Commuter Benefits • Tuition Assistance Plan • Vacation and Sick Time • Paid Parental Leave