Wolters Kluwer DXG U.S., Inc.

Compensation

Full Description

Senior CX/UX Research Consultant (Tax & Accounting) – Hybrid (TX) R0052815 | DXG | UX/CX COE - WK DXG U.S., Inc. Summary - We are seeking an experienced and strategic Senior CX/UX Research Consultant to join our CX/UX team in Wolters Kluwer Tax & Accounting North America. In this role, you will report to the Manager, CX/UX Research • DXG | UX/CX COE and serve as a thought leader, driving advanced research initiatives and playing a key role in shaping the product strategy for our Tax portfolio by transforming user insights into impactful, actionable recommendations. This is an outstanding opportunity to collaborate with a talented team of CX/UX practitioners, solve complex challenges with transformational technologies, and make a significant impact on products used by thousands of accounting professionals every day. Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. Please view the site office location directory for potential office preferences nationwide. http://bit.ly/Find_A_WK_Office | #LI-Hybrid NOTE: A portfolio is not required, but sharing a PAST PROJECT to articulate your ability to scope research and communicate findings to drive business impact is expected during the interview process. About Us: https://www.wolterskluwer.com/en/solutions/tax-accounting-us Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Qualifications: Required: Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training. Master’s degree preferred. 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution. Advanced Research Planning: Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy. Data Analysis: Advanced skills in analyzing qualitative and quantitative user data. Report Writing: Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives. Presentation Skills: Expertise in presenting research findings to diverse audiences from cross-functional teams. Cross-Functional Leadership: Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines across our business to implement research insights. Preferred: Experience in a B2B environment working on enterprise solutions Knowledge of Tax & Accounting solutions and customer workflows Familiarity with User Research platforms such as Great Question or UserZoom Experience collecting and reporting user data from Pendo or other analytics tools. Strong working knowledge of AI, agentic workflows, and their application in user research and product development. Essential Duties and responsibilities Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience. Merge qualitative and quantitative data via mixed methodologies. Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions. Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations for cross-functional teams. Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps. Document insights and artifacts in a central repository. Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data. Collaborate with Research Operations to utilize standardized research materials, frameworks, and processes ensuring alignment and consistency across all research initiatives Champion the adoption of emerging industry trends, tools, and methodologies—especially in AI and Agentic technologies—across the organization. Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: 🔗 https://www.mywolterskluwerbenefits.com/index.html Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. • Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84 • Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 • WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.