WilsonCTS

Compensation

Full Description

We’re looking for a detail-oriented and customer-focused Customer Service Representative to join our team! In this role, you’ll play a key part in supporting sales, billing, and product usage for surgical procedures, while ensuring strong customer relationships and smooth communication with healthcare professionals. What You’ll Do • Billing Support – Accurately process all purchase orders (Bill Only, Ship & Bills, GHX, and other platforms). Work closely with hospital billing specialists, resolve discrepancies, and ensure a fast, accurate billing process. • Validate Product Usage – Check and confirm surgery product usage cases. Partner with Sales Reps to resolve discrepancies in usage or pricing. • Replenish Product Usage – Manage replenishment requests, verify lot codes, and confirm delivery locations with Sales and Operations partners. • Sales Support – Build strong relationships with Sales Reps. Assist with product/case information, data entry, and provide quick, clear answers to questions from sales teams and healthcare partners. • Customer Service – Be the first point of contact for customers and sales inquiries via phone, email, and Teams. Record interactions, resolve issues effectively, and proactively update customers on order and billing status. What We’re Looking For • Strong communication and relationship-building skills • Detail-oriented with excellent problem-solving abilities • Ability to manage multiple tasks with accuracy and efficiency • Experience in healthcare, billing, or sales support (preferred but not required) #MSP Job Types: Full-time, Contract Pay: $20.00 per hour Work Location: Remote