Wilson Company

Compensation

Full Description

Description Provide service excellence to our prospects and customers by accurately and efficiently fulfilling their needs. Responds to customer requests for price & availability, product information, technical support and expedites. Assist in the warehouse, working cross functionally between Parker store and Wilson warehouse teams. Duties/Responsibilities: • Service walk-in customers • Solve application problems for counter customers • Process walk-in customer orders • Manage all inventory • Handle cash & credit • Promote and sell products to increase sales and profits • Cross over competitive products • Purchase parts for rush orders and expedite items for customers • Process customer returns • Trouble shoot and resolve order processing issues • Load customer part number cross-references & specific pricing information • Utilize printed and on-line vendor information resources • Keep product and reference information up to date • Provide literature to customers • Willing to assist and work between Parker store & warehouse • Support warehouse team in ad hoc tasks • Assemble hosing & hose kits • Other tasks as required by the Branch Manager Requirements Require Skills/Abilities: • Ability to understand and assist industrial client base • Have a courteous manner and a positive attitude • Be able to work well with face-to-face customer base • Ability to understand and assemble various hosing kits • Be a good listener: clarify and confirm for understanding • Work well in a fast-paced team environment • Be detail oriented and be able to maintain a high level of accuracy • Enjoy working with technical product applications • Be able to build and maintain long term relationships • Ability to work in office and warehouse environment • Good communication, problem solving skills & mechanical aptitude • Good working knowledge and ability to learn various computer programs • Strong computer & typing skills • Bilingual a plus Education and Experience: • Four-year or technical schooling preferred • Experience with industrial sales or retail • Experience with using and/or selling fluid power products preferred Physical Requirements: • Be able to lift up to 70 pounds • May be required to stand for long periods of time • May involve some repetitive motions • May engage in frequent bending, stooping, squatting, pushing and pulling of parts and part containers • Due to the open environment of the warehouse, must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold.