WideOrbit

Compensation

Full Description

Job Description: WideOrbit is seeking a visionary and results-driven senior leader to head our Enterprise Account Management (EAM) team reporting to the VP of Sales, representing our most strategically important accounts. This leader will be responsible for coaching and mentoring a customer-facing team that will focus on driving strategic growth, operational excellence, and cross-functional alignment within our top customers. The ideal candidate will be a high-impact leader with an understanding of enterprise sales motions, account planning strategies, and customer success best practices. Here’s what success will look like: Opportunity Identification & Account Planning Partner closely with Sales to align EAMs to strategic accounts and sales motions Drive co-creation of account plans that surface expansion, upsell, and cross-sell opportunities Ensure consistent execution of customer health and adoption strategies across accounts, ensuring customer retention Align with sales leadership to coach EAMs on consultative selling techniques and value articulation Design and develop account reviews that take a customer-first approach, validating what we know about our customers businesses and how we are partnering to help them grow. Demonstrate to customers at every opportunity the value of WideOrbit as a partnership. Operational Efficiency Collaborate with Operations teams to optimize tools, processes, and workflows Implement scalable systems for tracking customer outcomes and business impact Create dashboards and reporting that will drive data-informed decisions Consistently audit engagement approach to adapt to evolving customer need Cross-Functional Collaboration Provide actionable insights from customer engagements to influence product strategy Represent the voice of the customer in executive-level planning and business reviews Lead strategic initiatives that position the team as a revenue engine within the sales ecosystem Drive alignment between EAMs and operational teams, ensuring customer-centric focus to all customer engagement Issue Escalation You will provide leadership and support on escalated and critical issues within the team’s book of business You will create a backup strategy and provide team coverage, as needed within the team’s book of business Team Leadership & Growth Build, develop, and retain a high-performing team of Enterprise Account Managers Foster a culture of performance, ownership, and continuous development Define team KPIs and performance metrics aligned to customer growth and retention Champion career development and succession planning within the team Success Metrics: Customer expansion rate and net retention Customer health/satisfaction metrics Time-to-value for enterprise accounts Operational benchmarks (e.g., productivity per EAM, engagement coverage) To thrive in this role, we’re looking for: 5+ years of experience in Customer Success, Sales, or related enterprise-facing roles 5+ years leading a sales focused team, responsible for $10M+ books of business Experience in ad technology, advertising, media, or enterprise software a plus Strong background in strategic account planning, opportunity and pipeline management Extensive experience with customer lifecycle management, business reviews, and value delivery Demonstrated success leading high-performing teams through change and growth Ability to influence cross-functional stakeholders, including sales, product, and operations Experience mentoring and developing senior-level talent with a focus on empowerment and retention Ability to resolve problems and collaborate with internal resources on escalated issues Strong interpersonal skills with a proven record of building relationships with internal and external customers Comfort with conversations at all levels, from individual contributors to executives Physical Requirement: Prolonged periods of sitting at a desk and working on a computer. Location: This position can be based in any of our offices. Remote/Telecommute will also be considered. Up to 50% Domestic and International travel is required. Pay Range: $120,000- $160,000, Sales Incentive & Annual Variable Bonus Compensation: The compensation range listed, and a general description of other compensation and benefits will apply to this position. Various factors are considered to determine compensation ranges including market data, location, experience, qualifications, and skills. WideOrbit reserves the right to pay more or less than the salary and benefit information posted. Benefits & Perks: Besides a great work environment with smart and friendly coworkers, direct access to leadership and knowledge about how your work impacts company success, here are some of our benefits and perks: A competitive salary, health insurance, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, 401(k) match, and plenty of opportunities to grow! Equal Opportunity Employer: We are committed to treating all applicants fairly, WideOrbit is an equal opportunity employer that prohibits unlawful discrimination based on race, color, religion, sex, national origin, age, physical or mental disability, medical condition, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. Additionally, we consider qualified applicants whose histories are impacted by our justice system, consistent with applicable federal, state, and local law. WideOrbit helps media companies do more business by making it easier to complete more sales. We build the one software platform that tiles everything together --TV, radio, and digital ad sales, from pitch to payment, digital ads to cash - in - advance, Chances are if there's an ad on your local TV or radio station, over- the-air or streaming, our technology helped put it there. At WideOrbit, we make preserving our inclusive environment an ongoing priority, empowering team members to contribute at every level, in every function. we hire high-energy innovators who value diversity, unafraid to wield their passion and expertise to advocate for our customers and each other. At WideOrbit, you'll make a difference and see your impact every day, while learning, growing, and enjoying what you do!