Whidbey Telecom

Compensation

Full Description

Service Operations Specialist ( ON- SITE) Location: Freeland, WA The Service Operations Specialist ensures seamless support and operation of the primary OSS/BSS system. This role is essential in maintaining accurate reporting, providing reliable Tier technical support, and supporting billing processes. By contributing to operational efficiency and customer satisfaction, the Specialist plays a crucial role in the success of our services. The Specialist helps to enhance departmental operations and customer satisfaction. This position is located on-site in our Freeland location. DUTIES WILL INCLUDE, BUT NOT NECESSARILY BE LIMITED TO: • Data Reporting: Prepare and update pivot table reports weekly, monthly, and as needed to ensure the delivery of accurate and timely data insights. • Billing Support: Serve as a backup for billing functions, handling the process with precision and adherence to strict deadlines. • Technical Support: Provide Tier technical system support to internal users, effectively resolving technical issues while minimizing the need for repetitive instruction. • Communication: Engage with a diverse group of employees, delivering technical and functional information in an accessible way. • Data Management: Utilize SQL queries and advanced Excel features, such as pivot tables and data filtering, to fulfill various reporting requirements. • Documentation: Maintain and update system management processes, support resolutions, and reporting workflows to promote clarity and knowledge continuity. MINIMUM REQUIREMENTS: • Associate degree in a related field (e.g., Business, Information Systems, or Computer Science) or equivalent technical training is required, with a preference for experience in telecom or related industries preferred • Two years of experience in a similar support or reporting role, ideally within a telecom or service industry environment, with demonstrated experience in SQL and Excel data functions. • Proficient in SQL for data querying and advanced Excel, including creating pivot tables and formulas. • Accurate in billing and reporting tasks, consistently meeting deadlines. • Engage effectively with diverse employees and communicate complex information clearly. • Skilled in troubleshooting issues and quickly adapting to changes in systems. • Committed to keeping up with software updates and actively pursuing self-learning opportunities to stay current with evolving software systems and related technologies. • Pre-employment and ongoing drug screens required • Must be eligible to work in the USA • Pass background check Whidbey Telecom is an Equal Employment Opportunity Employer Whidbey Telecom is a smoke-free and drug-free workplace Benefits: Our benefits are designed to help you move forward in your career. We offer a range of benefits and programs to meet employee needs, based on eligibility. They include: Health, Dental, Vision, and Life Insurance Paid Time Off Paid holidays Employee Assistance Program 401 (k) -Company matching WT Employee service discount (if eligible) Other Compensation https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=6692076 Pay: $25.12 - $45.48 per hour Expected hours: No more than 40.0 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • On-the-job training • Paid time off • Vision insurance Application Question(s): • Are you at least 18 years of age or older? Education: • Associate (Preferred) Experience: • customer transactional data: 5 years (Required) • of SQL query skills?: 1 year (Required) • using VLOOKUP and pivot tables: 1 year (Required) Work Location: In person