WEX

Compensation

Full Description

About team / role The Senior Director of Merchant Services is a high-impact leadership role responsible for driving strategy, revenue growth and expanding WEX acceptance for fuel and non-fuel products. By modernizing existing infrastructure and streamlining technical onboarding, this role accelerates "speed-to-revenue". The Director serves as a strategic architect, leveraging WEX’s massive commercial fleet portfolio to create frictionless payment ecosystems and maximize the business potential of new and existing merchants This role is flexible to be remote within the United States. How you'll make an impact Strategic Revenue Growth: Identify and capture incremental revenue opportunities by expanding fuel and non-fuel product acceptance among underutilized merchant sites Infrastructure Modernization: Drive the evolution of technical integration standards, including APIs, network configurations, and non-persistent port setups, to ensure high-performance system connectivity Onboarding Acceleration: Oversee the end-to-end merchant journey—from initial sales engagement, agreement creation to technical certification—to minimize time-to-revenue Cross-Functional Leadership: Act as the primary liaison between Sales, Engineering, Legal, Operations, Authorization Gateway, Network Operations and Finance to integrate new distribution sites into the order-to-cash ecosystem seamlessly Compliance & Data Standards: Shape compliance standards for card sales, ensuring frictionless authorization and data validation in collaboration with POS providers and Networks Technical Oversight: Direct the management of SSVR settings, firewall/VPN configurations (Aviatrix), and error-handling protocols to maintain network integrity Merchant Relationship Management: Serve as a trusted advisor, presenting WEX’s value proposition to executive-level stakeholders and resolving complex customer inquiries Team Development: Hire, train, and equip business development and technical onboarding professionals with tools like Jira to manage complex project pipelines Experience you'll bring Education: Bachelor of Business, Technical or Equivalent Management Degree 10+ Years of Technical Experience 10+ Years of Contract Negotiation Experience 10+ Years of Leadership Experience 10+ Years of Technical Proficiency: Demonstrated experience in payments/fintech environments, specifically with merchant onboarding, APIs, and network configurations Additional Qualifications Job Administration/Management: Setting realistic goals/objectives: Align merchant acquisition targets with organizational capacity Developing practical workable plans: Create "Go Live" plans for complex technical certifications Planning work detail: Define the total scope of projects and manage active project pipelines Originating new concepts: Implement improved methods for technical documentation and product code management Internal & External Compliance: Ensure adherence to WEX policies and external legal/regulatory requirements Personnel Utilization: Effectively delegate tasks and organize personnel across technical and sales support teams Economic Resource Use: Exercise economy in the use of human and capital available resources Problem Solving: Analyze complex technical integration hurdles and develop logical, scalable solutions Communication: Negotiation Excellence: Strong formal and informal skills for contract negotiations and stakeholder management Expression & Clarity: Effectively translate complex technical concepts (e.g., API queries, network routes) into clear language for non-technical stakeholders Organization: Ensure all project communications and reporting are logical, complete, and concise Strategic Listening: Effectively gather competitive intelligence and merchant needs to refine WEX strategy Leadership & Confidence: Win respect through demonstrated initiative and decisive action Resilience: Perform under pressure while managing multiple complex projects concurrently Adaptability: Swiftly adapt to required changes in the fintech work environment and industry standards. Self-Driven Growth: Commit to continuous self-development and the mentoring of others The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $206,500.00 - $231,400.00 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.