West Valley Staffing Group

Compensation

Full Description

West Valley Staffing Group is currently seeking a Customer Service Specialist for a great Direct Hire opportunity in Union City, CA. Apply Now and schedule your interview with one of our specialized recruiters! $50 referral bonus available! Great long-term opportunity! Benefits Offered! Summary: The Customer Service Specialist is the first point of contact to ensure high quality services to the company’s customers. This position is responsible for investigating, resolving complex issues and processes regarding expediting orders, complaints, and product inquiries. Responsibilities: • The Customer Service Specialist understands, supports, and follows the Corporate Vision, Mission & Values Statements. • Understands, follows, and supports company’s internal quality system policies, procedures, and applicable external regulations. • Ensures compliance with export and global medical device regulations. Prepares all export documentations and record filing. • Acts as liaison between company’s management and dealers/distributors. • Communicates with appropriate parties within the company to resolve complaints, problems, returns, and repair issues in an efficient and professional manner. • Assists the internal sales force and dealers in resolving complex customer issues. • The Customer Service Specialist answers the phone and processes orders. • Addresses customer issues and responds to their requests in a timely manner. • Issues quotes. • Issues RGA numbers and processes returns. • Compiles department activities and reports them to higher management. • Maintains critical databases, such as the Customer Maintenance Files. • The Customer Service Specialist assists the Accounts Receivable to resolve credit and collection issues. • Works with the Inventory Control Department: coordinates consignments, leased equipment, and trial and sets. • Documents and maintains current Customer Service procedures. • The Customer Service Specialist sources new sales opportunities through inbound lead follow-up, outbound cold calls, emails, and data analyses • Teams up with channel partners (Regional Business Managers, sales reps, etc.) to build pipelines and close deals. Requirements: • Ability to use computer applications related to work, including Word, Excel, Outlook, and Power Point • Excellent verbal and written communication skills • Pleasant telephone speaking voice in dealing with customers and the general public • Ability to multitask with accuracy in a fast-paced environment • Spanish language skills are a plus, but not required. • Prefer someone with medical device industry experience, though not essential About West Valley Staffing Group (WVSG) Join a company with over five decades of expertise as a leading staffing partner in Silicon Valley and nationwide. As a woman-owned business, WVSG offers the scale and expertise of a national provider while maintaining the high-touch service of a local partner. We have supported large-scale programs with over 900 employees across multiple states, demonstrating our ability to deliver results in high-volume and niche staffing environments. When you work with us, you're partnering with a team committed to finding you the best professional fit. Job Type: Full-time Pay: $24.00 - $26.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Referral program • Vision insurance Work Location: In person