West Michigan Community Bank

Compensation

Full Description

Job Title: Retail Banker Intern (Float position) Department: Retail Banking Reports To: Assistant Branch Manager or Branch Manager FLSA Status: Non-exempt Job type: Temporary SUMMARY At WMCB, we are Where Relationships Matter. The primary responsibility of the Relationship Banker position is to provide exceptional customer service through transaction processing, account openings, servicing accounts, and day to day customer interactions. This position assists customers at both the CSR line and at the desk. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Customer Service: • Consistently exceed customer expectations by providing premier customer experience through all in person, phone, and electronic interactions with customers. • Assist with customer account inquiries, customer product and service requests, and problem resolution. • Ability to multi-task and effectively transition between teller and desk duties based on branch need. Operations: • Accurately and efficiently process various customer (in person, night drops and mail) and account transactions, within assigned limits and adherence to policy/procedure. Transactions include but are not limited to: check negotiation, withdrawals, deposits, gift cards, cashier checks, money orders, bond redemption, cash advances, loan payments/draws, coin orders. • Maintain a strong knowledge of bank procedures for opening and processing maintenance on accounts, complete all requests in accordance to established procedures. • Provide a high level of accuracy with transactions, maintaining a balancing record that is in accordance to policy. Take initiative to find and correct any cash differences that may occur. • Provide a high level of accuracy with account opening and maintenance including account documentation, CIP and Yellow Hammer. • Provide operational support to branch through cash audits, indexing, providing 2nd review on accounts, and managing document tracking (as assigned). • Expected to travel regularly between all bank locations to provide coverage and support where needed. • Follow required federal and state regulations and related internal policies and procedures. Sales/Referrals: • Strong knowledge of bank products and services. • Open new business and personal accounts. • Identify customer needs during transactions, account servicing, and problem resolution; refer complex customer needs to branch management or business partners. • Maintain NMLS license; process consumer loan applications. • Consistently meet or exceed goals as set by branch management. Teamwork and Leadership: • Assist CSR team with complex customer issues or requests, provide guidance and approvals as needed. • Assist desk staff and branch management with reporting, projects, and additional duties as assigned. • Display consideration for team members within the branch and throughout the organization. • Demonstrate the Bank's Values and Principles. EDUCATION and/or EXPERIENCE: High school diploma or equivalent Previous customer service experience Previous banking experience helpful REQUIRED SKILLS/ABILITIES: Ability to influence-asking for the business and closing the sale Strong interpersonal and verbal/written communication skills Strong organization skills Excellent team player Attention to detail Ability to multi-task REGULATION TRAINING REQUIREMENTS: Annually complete all classes that are assigned. CERTIFICATES, LICENSES, REGISTRATIONS Notary Public, NMLS PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but may be loud at times. The work environment is very close with constant interaction with co-workers.