West Baltimore PACE Community Coalition LLC

Compensation

Full Description

JOB SUMMARY: The Home Care Scheduler is responsible for scheduling home care for PACE participants. This includes scheduling internal home care staff and working with outside contracted vendors. Other duties include participation in training and scheduling of Home Health Aides - CNA and Personal Care Staff. The Home Care Scheduler coordinates and maintains the schedule for home care visits. Also responsible for providing a variety of office support functions including but not limited to: scheduling and coordinating office visits, making and receiving telephone calls, filing, and data entry. The position provides administrative support to the clinic staff, providers, therapies departments and external contracted providers while ensuring all participant appointments are scheduled, tracked and reported to all relevant stakeholders. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Creates and maintains the home care schedules • Assesses participant needs for Personal Alert Response Systems, initiates the referral to contracted provider and ensures timely set up in coordination with the IDT • Meets with participants to discuss any home care service or care concerns • Meets the needs of participants through scheduling design and creative solutions • Monitors documentation to ensure home care plans and tasks are completed according to the participant’s plan of care. • Has oversight on expenditures for home care services and supplies • Keeps records of supply inventories for Home Care and completes orders • Coordinates medication and supply deliveries to participants with the IDT • Completes all other job assignments as requested by the Home Care Coordinator - RN KNOWLEDGE, SKILLS AND ABILITIES: • Technical Capacity • Communication Proficiency • Thoroughness • Customer Service/Participant Focus • Critical Evaluation • Ethical Practice • Flexibility • Relationship Management • Stress Management/Composure • Demonstrates support of the Company’s Mission, Vision and Core Values • Provides Exceptional Customer Service • Ensures discretion with confidential information in accordance with HIPAA guidelines • Supports a collaborative work environment including courteous, helpful and professional behavior • Embraces Organizational Excellence through practicing individual time management, efficiency and effectiveness and participating in continuous improvement efforts • Adheres to and supports all Company policies and procedures • Supports and practices safe work habits in accordance with policies and procedures • Brings ideas, problems and concerns forward and participates in resolution and implementation • Participates in and completes regulatory compliance trainings within the prescribed deadlines • Attends required meetings • Maintains skills and knowledge required including written and verbal communication, best practices for industry standards, and computer competency • Electronic medical records experience is preferred • Knowledge of medical terminology is preferred • Knowledge of standard medical office practices and procedures including filing, record keeping, and the use of standard office equipment such as computer and copy reproduction equipment • Computer proficiency in office software and procedures with ability to maintain accurate records, compile data and prepare reports. • Good organizational skills with the ability to be flexible and demonstrate initiative MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High school diploma or GED. Associate’s degree is preferred. • 2 or more years of healthcare scheduling experience is preferred • Must have a current Maryland driver’s license and driving record. Must have reliable transportation. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Ability to access all areas of the center throughout the workday. • Ability to lift up to 35 pounds occasionally, 15 pounds frequently and 7 pounds constantly; required to obtain assistance from another qualified employee when attempting to lift or transfer objects over 25 pounds. • Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling. • Ability to communicate verbally with an excellent comprehension of the English language. • Work is generally performed in an indoor, well-lit, well-ventilated, heated, and air-conditioned environment. • Visual, Hearing and Communication Requirements - Requires corrected vision and hearing to within normal range, with or without reasonable accommodation. Must be able to communicate effectively in verbal and written form with all levels of personnel within and outside of the organization. • Pressure Factor - Requires working under stressful conditions. Moderate pressure to meet scheduled and recurring deadlines. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Working conditions may be noisy with fluctuating indoor temperatures. Must have the ability to work under moderate pressure to meet scheduled appointments or deadlines while dealing with frail, disabled and/or confused participants/clients. Subject to individuals who may have the potential for physical or verbal aggression. May be exposed to a risk of bodily injury through contact with moving instrumentation, toxic substances, medicinal preparations, bodily fluids, communicable diseases and other conditions common in a clinic environment. Subject to unpleasant odors. • Environmental Conditions –Workspace may be shared. Working conditions may be noisy with fluctuating indoor temperatures. May be exposed to a risk of bodily injury through contact with moving instrumentation, substances, and other conditions common to an office environment. Subject to unpleasant odors. PACE OF WEST BALTIMORE PACE of West Baltimore (Program of All-Inclusive Care for the Elderly) is an integrated, home and community-based care model designed to help seniors maintain their independence and remain part of their communities for as long as safely possible. We care for our participants through the harmony of center-based services and personalized in-home care, spanning clinical, behavioral and social services. PACE is a proven, cost-effective care model, saving states an average of 13% versus other Medicaid services including nursing homes and community-based waiver programs. PACE of West Baltimore’s unique approach to PACE is enhanced by our deep expertise in in-home care, clinical geriatrics, data analytics and virtual care technology, all for the purpose of improving the health and quality of life of our patients. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. PACE of West Baltimore is an Alcohol/Drug/Smoke-Free Workplace.