West Baltimore PACE Community Coalition LLC

Compensation

Full Description

JOB SUMMARY This administrative role offers a unique opportunity to support the PACE (Program of All-Inclusive Care for the Elderly) program in West Baltimore within the framework of a supportive, innovative and expert leadership team and company. Together with our coalition of strong partners within the community, the Administrative Coordinator/Receptionist will help lead a transformative impact on a particularly under-served community. The Receptionist/ Administrative Coordinator is responsible for setting the warm welcoming tone of the West Baltimore PACE Center. This position reports to the Director of Operations. ESSENTIAL DUTIES AND RESPONSIBILITIES • Manage check-in and check-out of participants upon arrival and departure, welcoming participants and caregivers and directing general inquiries to the center  • Provide administrative support including but not limited to preparing reports, managing supplies and supporting the general office calendar  • Work across teams within the center and cross trains to screen potential enrollments for qualified leads if the enrollment team is not available • Answers telephones and route incoming calls. • Appropriately screens new referrals for the PACE and send eligible prospective participants to the Outreach and Enrollment Team • Responds to emergency calls according to established procedures. • Processes and routes incoming and outgoing correspondence to include the mail and packages as required.  • Maintains office calendar for conference room scheduling and assists with room setup. • Schedules service and maintenance of office equipment as needed. • Responsible for monthly postage usages and submit reports • Responsible for open and close procedures of the PACE center  • Manage onboarding/offboarding employees’ office supplies and cubicle/office update  • Provide general support to events at the center • Additional responsibilities will be added at managers discretion, as career growth opportunities and responsibilities are constantly arising in our flexible and start-up environment. QUALIFICATIONS • High school diploma, GED and/or Bachelor’s degree  • Spirit of generosity to serve the frail elderly and support the Center in all ways possible • Ability to work autonomously • Must be highly organized and have extensive skills in the use of Microsoft office Suite. • Knowledge of scheduling and route tracking. • Must be able to troubleshoot problems and take initiative to secure resolution • Must submit to and pass a pre-employment drug/alcohol screening and criminal background check.  • Must have a current Driver’s License and driving record must be in compliance with Company policy. Must maintain current automobile insurance.  • Must have up to date vaccinations according to CMS/ PACE guidelines including vaccination against the seasonal flu and Covid -19 • Operates in full compliance with all applicable federal, state and local fire, health, safety, sanitation, Emergency procedures and other Standards prescribed in law or regulations. ABOUT PACE of West Baltimore   PACE of West Baltimore (Program of All-Inclusive Care for the Elderly) is an integrated, home and community-based care model designed to help seniors maintain their independence and remain part of their communities for as long as safely possible.  We care for our participants through a harmony of center-based services and personalized in-home care, spanning clinical, behavioral, and social services.     PACE is a proven, cost-effective care model, saving states an average of 13% versus other Medicaid services, including nursing homes and community-based waiver programs. PACE of West Baltimore’s unique approach to PACE is enhanced by our deep expertise in in-home care, clinical geriatrics, data analytics, and virtual care technology, all for the purpose of improving the health and quality of life of our patients.    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.   PACE of West Baltimore is an Alcohol/Drug/Smoke-Free Workplace  PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Physical Requirements: While performing the duties of this job, the employee is frequently required to stand; walk; lift heavy objects; sit; use hands to finger, handle or feel objects, tools, or controls; talk, see, hear and smell.  Requires full range of body motion, manual and finger dexterity, and eye-hand coordination; requires the ability to use department equipment, to communicate effectively; The employee is occasionally required to reach and stretch with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may be required to endure extremes in temperature and may work in hazardous environments where personal protective equipment is required. Requires the ability to lift/carry up to 50 pounds and push or pull objects exceeding 75 pounds, using appropriate body mechanics.  • Visual, Hearing, and Communication Requirements: Requires corrected vision and hearing to within normal range, with or without reasonable accommodation. Must be able to communicate effectively in verbal and written form with all levels of personnel within and outside of the organization.    • Pressure Factor: Requires working under stressful conditions. Moderate pressure to meet scheduled and recurring deadlines. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Environmental Conditions: Working conditions may be noisy with fluctuating indoor temperatures.  Must have the ability to work under moderate pressure in order to meet scheduled appointments or deadlines while dealing with frail, disabled and/or confused participants/clients. Subject to individuals who may have the potential for physical or verbal aggression. May be exposed to a risk of bodily injury through contact with moving instrumentation, toxic substances, medicinal preparations, bodily fluids, communicable diseases and other conditions common in a clinic environment. Subject to unpleasant odors.