WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco prides itself on fostering a supportive and inclusive work environment that encourages professional growth. Role Overview: As a Customer Service Associate at WesBanco, you will be a vital member of the contact center team, delivering outstanding service to our customers. This role is designed for individuals who thrive in a fast-paced environment and are passionate about helping customers resolve their banking needs efficiently and effectively. What You'll Do: - You will handle inbound customer inquiries via phone and digital channels, providing accurate information and solutions. - You will assist customers with account questions, transactions, and problem resolution. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with other departments to ensure seamless customer service. - You will adhere to all banking regulations and compliance standards. - You will participate in ongoing training to stay current with product knowledge and service techniques. - You will work an alternate schedule from 8am to 7pm, Saturday through Tuesday, including some Federal Reserve holidays. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in banking or financial services. - Strong communication skills, both verbal and written. - Ability to manage multiple tasks and prioritize effectively in a remote work environment. - Proficiency with computer systems and customer relationship management (CRM) software. - Detail-oriented with strong problem-solving abilities. Bonus Points If You Have: - Experience working in a contact center or call center environment. - Knowledge of banking products and services. - Familiarity with Federal Reserve holidays and banking compliance requirements. - Previous remote work experience. What We Offer: - We offer a 100% remote work opportunity providing flexibility and work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on employee well-being. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our careers page at www.wesbanco.com/careers. We look forward to hearing from you!