WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco fosters a supportive and inclusive work environment that encourages professional growth and community involvement. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for customer inquiries, helping to resolve issues efficiently while maintaining the bank’s high standards of service and professionalism. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and online chat. - You will assist customers with account management, transactions, and product information. - You will identify and resolve customer issues, escalating complex cases to appropriate departments. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will participate in ongoing training to stay current with bank products, policies, and compliance requirements. - You will contribute to continuous improvement initiatives to enhance the customer experience. What You Bring: - You have at least 2 years of experience in customer service, preferably in the banking or financial services industry. - You possess strong communication skills, both verbal and written. - You are proficient with computer systems and comfortable using multiple software applications. - You demonstrate excellent problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote environment. - You have a high school diploma or equivalent; additional education or certifications are a plus. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and services. - Bilingual abilities, especially in Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!