WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco prides itself on fostering a supportive and inclusive work environment that encourages professional growth. Role Overview: As a Customer Service Associate at WesBanco, you will be a vital member of the contact center team, delivering outstanding service to our customers. This role is designed to support our clients by addressing their inquiries and resolving issues efficiently while maintaining a positive and professional demeanor. What You'll Do: - You will handle inbound customer calls and provide timely, accurate information regarding banking products and services. - You will resolve customer concerns and issues with empathy and professionalism. - You will process transactions and assist with account maintenance tasks. - You will work an alternate schedule from 8am to 7pm, Saturday through Tuesday, including some Federal Reserve holidays. - You will document customer interactions and maintain detailed records in the system. - You will collaborate with other team members to improve service delivery and customer satisfaction. - You will stay informed about WesBanco’s products, policies, and procedures to provide accurate guidance. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in a financial services environment. - Strong communication skills, both verbal and written. - Ability to work independently in a remote setting while managing time effectively. - Proficiency with computer systems and basic banking software. - Flexibility to work the specified alternate schedule including some holidays. Bonus Points If You Have: - Experience working in a contact center or call center environment. - Knowledge of banking products and regulations. - Bilingual abilities, especially in Spanish. - Previous experience with remote work and virtual collaboration tools. What We Offer: - We offer a 100% remote work environment promoting work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on employee well-being. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our careers page at www.wesbanco.com/careers. We look forward to hearing from you!