WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco prides itself on fostering a supportive and inclusive work environment that encourages professional growth. Role Overview: As a Customer Service Associate at WesBanco, you will be a vital member of the contact center team, delivering outstanding service to our customers. This role is designed to support customers with their banking needs while working a unique alternate schedule, including some Federal Reserve holidays. What You'll Do: - You will handle inbound customer inquiries via phone and digital channels with professionalism and empathy. - You will assist customers with account information, transactions, and problem resolution. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with other team members to ensure seamless service delivery. - You will adhere to all banking regulations and company policies to protect customer information. - You will work an alternate schedule from 8am to 7pm, Saturday through Tuesday, including select Federal Reserve holidays. - You will identify opportunities to promote bank products and services that meet customer needs. - You will participate in ongoing training to stay current with banking products and compliance requirements. What You Bring: - You have at least 1-2 years of experience in customer service, preferably in a banking or financial services environment. - You possess strong communication skills, both verbal and written. - You are comfortable working independently in a remote setting. - You have basic computer proficiency and the ability to learn new software quickly. - You demonstrate excellent problem-solving skills and attention to detail. - You are flexible and able to work the specified alternate schedule, including some holidays. Bonus Points If You Have: - Previous experience working in a contact center environment. - Knowledge of banking products and services. - Familiarity with Federal Reserve holiday schedules and banking regulations. - Bilingual abilities or additional language skills. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay for eligible days. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our careers page at www.wesbanco.com/careers. We look forward to hearing from you!