WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco fosters a supportive and inclusive work environment that encourages professional growth and community involvement. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for clients, assisting with their banking needs and ensuring a seamless and positive experience. This role is fully remote, offering flexibility while maintaining strong connections with the team and customers. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and online chat. - You will assist customers with account management, transactions, and product information. - You will identify customer needs and recommend appropriate banking products and services. - You will resolve customer issues efficiently, escalating complex matters when necessary. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to enhance customer satisfaction. - You will participate in ongoing training to stay current with banking policies and technology. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of experience in customer service, preferably in the banking or financial services industry. - Strong communication skills, both verbal and written, with a customer-focused approach. - Proficiency with computer systems and ability to learn new software quickly. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. - High school diploma or equivalent; associate or bachelor’s degree is a plus. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and regulations. - Bilingual abilities, especially in Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!