WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco fosters a supportive and inclusive work environment that encourages professional growth and community involvement. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers while working remotely. This position is designed for individuals who are passionate about helping others and thrive in a fast-paced, customer-focused environment. What You'll Do: - You will handle customer inquiries and resolve issues efficiently via phone, email, and online channels. - You will assist customers with account management, transactions, and product information. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to ensure seamless service delivery. - You will identify opportunities to promote bank products and services to meet customer needs. - You will adhere to all regulatory and compliance requirements in daily operations. - You will participate in ongoing training to stay current with banking products and policies. - You will occasionally attend in-person meetings as required to support team objectives. What You Bring: - Minimum of 2 years of experience in customer service, preferably in the banking or financial services industry. - Strong communication skills, both verbal and written. - Proficiency with customer relationship management (CRM) software and Microsoft Office Suite. - Ability to work independently in a remote setting while managing time effectively. - Detail-oriented with strong problem-solving skills. - High school diploma or equivalent; college degree preferred. Bonus Points If You Have: - Experience with banking software platforms and digital banking tools. - Bilingual abilities, especially in Spanish. - Previous remote work experience. - Knowledge of regulatory compliance in the financial sector. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? To join our team at WesBanco Bank Inc. as a Customer Service Associate, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!