WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco fosters a supportive and inclusive work environment that encourages professional growth and community involvement. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers while working remotely. This position is designed for individuals who are passionate about helping others and thrive in a fast-paced, customer-focused environment. What You'll Do: - You will assist customers with account inquiries, transactions, and problem resolution via phone and digital channels. - You will provide accurate information about WesBanco products and services to help customers make informed decisions. - You will process customer requests efficiently while maintaining compliance with banking regulations. - You will identify opportunities to cross-sell bank products that meet customer needs. - You will document customer interactions and maintain detailed records in the bank’s CRM system. - You will collaborate with team members and management to improve service delivery and customer satisfaction. - You will participate in ongoing training to stay current with banking policies and technology. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - You have at least 2 years of experience in customer service, preferably in the banking or financial services industry. - You possess strong communication skills, both verbal and written, with a customer-centric approach. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate excellent problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote setting. - You have a high school diploma or equivalent; additional education in finance or business is a plus. Bonus Points If You Have: - Experience working in a fully remote customer service role. - Knowledge of banking regulations and compliance standards. - Bilingual skills, especially Spanish, to support diverse customer needs. - Familiarity with digital banking platforms and tools. What We Offer: - We offer a 100% remote work environment with flexible scheduling to support work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement within the bank. - We offer a supportive team culture that values diversity, equity, and inclusion. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? To apply, please submit your resume and cover letter through the WesBanco Bank Inc. careers portal. We look forward to welcoming you to our team!