WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to delivering exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco prides itself on fostering a supportive and inclusive work environment that encourages professional growth. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in providing outstanding service to our customers remotely. You will be the first point of contact for inquiries, helping to resolve issues efficiently while maintaining the bank’s high standards of customer care. What You'll Do: - You will manage inbound customer inquiries via phone, email, and chat, ensuring timely and accurate responses. - You will assist customers with account information, transactions, and product details. - You will identify and resolve customer issues, escalating complex cases to appropriate departments. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with team members and other departments to improve service delivery. - You will participate in ongoing training to stay current with bank products and policies. - You will occasionally attend in-person meetings as required to support team initiatives. What You Bring: - Minimum of 2 years of experience in customer service, preferably in banking or financial services. - Strong communication skills, both verbal and written. - Proficiency with customer relationship management (CRM) software and Microsoft Office Suite. - Ability to work independently in a remote environment while managing time effectively. - Problem-solving skills and a customer-focused mindset. - High school diploma or equivalent; college degree preferred. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of banking products and regulations. - Bilingual abilities, especially in Spanish. - Familiarity with digital banking platforms. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer paid time off and employee wellness programs. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!