WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco offers a supportive and dynamic work environment where employees can grow and thrive. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers remotely. You will be the first point of contact for customer inquiries, helping to resolve issues efficiently while maintaining a positive and professional demeanor. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and online channels. - You will assist customers with account information, transactions, and product details. - You will identify and resolve customer issues, escalating complex cases to appropriate departments. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will participate in ongoing training to stay current with bank products, policies, and compliance requirements. - You will occasionally attend in-person meetings as needed to support team initiatives. What You Bring: - Minimum of 2 years of experience in customer service, preferably in the banking or financial services industry. - Strong communication skills, both verbal and written. - Proficiency with customer relationship management (CRM) software and Microsoft Office Suite. - Ability to work independently in a remote environment while managing time effectively. - Detail-oriented with strong problem-solving skills. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of banking products and services. - Bilingual abilities, especially in Spanish. - Familiarity with compliance and regulatory requirements in banking. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and respect. - We offer paid time off and employee wellness programs. Ready to Apply? To apply, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!