WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco fosters a supportive and inclusive work environment that encourages professional growth and community involvement. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers while working remotely. This position is designed for individuals who are passionate about helping others and thrive in a fast-paced, customer-focused environment. You will be the first point of contact for customers, assisting with inquiries, transactions, and problem resolution. What You'll Do: - You will provide timely and accurate responses to customer inquiries via phone, email, and online channels. - You will assist customers with account management, including deposits, withdrawals, and transfers. - You will identify and resolve customer issues efficiently, ensuring a positive experience. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with internal teams to escalate and resolve complex issues. - You will participate in ongoing training to stay current with banking products and compliance requirements. - You will occasionally attend in-person meetings as needed to support team initiatives. What You Bring: - You have at least 2 years of experience in customer service, preferably in the banking or financial services industry. - You possess strong communication skills, both verbal and written. - You are proficient with computer systems and comfortable using multiple software applications. - You demonstrate excellent problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote setting. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and regulatory compliance. - Bilingual abilities, especially in Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? To join our team as a Customer Service Associate, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to hearing from you!