WesBanco Bank Inc.

Compensation

Full Description

Job Title: Customer Service Associate - 100% Remote - Pittsburgh, PA Company Overview: WesBanco Bank Inc. is a well-established regional bank committed to providing exceptional financial services to communities across the Midwest and Mid-Atlantic regions. With a strong focus on customer satisfaction and innovation, WesBanco fosters a supportive and inclusive work environment that encourages professional growth and community involvement. Role Overview: As a Customer Service Associate at WesBanco, you will play a vital role in delivering outstanding service to our customers while working remotely. You will be the first point of contact for customer inquiries, helping to resolve issues efficiently and ensuring a positive banking experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and online channels. - You will assist customers with account information, transactions, and product details. - You will identify and resolve customer issues, escalating complex cases to appropriate departments. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and other departments to improve service delivery. - You will participate in training sessions to stay updated on bank products and policies. - You will occasionally attend in-person meetings as required to support team objectives. What You Bring: - You have at least 2 years of experience in customer service, preferably in the banking or financial services industry. - You possess strong communication skills, both verbal and written. - You are proficient with computer systems and comfortable using multiple software applications. - You demonstrate excellent problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote environment. Bonus Points If You Have: - Experience with banking software and CRM systems. - Knowledge of financial products and services. - Bilingual abilities, especially in Spanish. - Previous remote work experience. What We Offer: - We offer a fully remote work arrangement with flexible scheduling. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? To apply, please submit your resume and cover letter through our online application portal at WesBanco Bank Inc.'s careers page. We look forward to welcoming you to our team!