Werner Enterprises

Compensation

Full Description

Customer Service Assistants provide the Transportation Managers, Associate Logistics Managers and Dedicated Logistics Managers assistance with the booking of loads, customer service needs, troubleshooting of problems, verifying of load statuses, and general clerical support. ESSENTIAL JOB FUNCTIONS The job functions listed below represent the essential job duties and responsibilities of the above-listed position. • Collect, review and enter shipment information in the computer (i.e., reference numbers, location information, schedules, rates and carrier information.), using Microsoft Word, Access, Excel, and the Internet. This data is collected via phone, fax or electronic methods. • Handle customer and carrier inquiries regarding the status, and location of scheduled and en-route shipments. This involves contacting carriers to request the information or accessing the computer system(s) to find the information and trace shipments • Schedule pickup and delivery appointments for shipments with customers and carriers. • Prepare shipping paperwork as needed • Generate shipment status and other reports for internal and external customers. • Maintain stakeholder files within the computer system(s) for assigned customer project(s) (name, locations, phone numbers, contacts, etc.) • Performs other related duties as assigned by supervisory personnel. KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Knowledge of U.S. geography. • Knowledge of customer service policies and practices. • Skill in operating a P.C. • Alphanumeric data entry skills of 6,000 to 7,000kph. • Knowledge of DOT regulations usually gained through practical experience and on-the-job training. • Skill in operating multiple line telephone system. • Ability to communicate in a courteous, professional manner with customers. • Ability to problem solve situations dealing with load status and customer inquiries. EDUCATION AND EXPERIENCE • High school graduate or equivalent experience. • P.C. computer experience preferred. • One to three years customer service experience preferred. PHYSICAL REQUIREMENTS Seeing and hearing: Read documents, computer screen answer phones, 75-100 % communicate in person. Standing and walking. 0-24 % Climbing, stooping, squatting and kneeling. 0-24 % Dexterity: utilizing phone, typing, and writing. 75-100 % Lift in excess of 10 pounds. 0-24 % We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage. Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age. By clicking “Submit” you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates (“Werner”) contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy. Werner Enterprises delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With 2023 revenues of $3.3 billion, an industry-leading modern truck and trailer fleet, nearly 14,000 talented associates and our innovative Werner EDGE® technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. As an industry leader, Werner is deeply committed to promoting sustainability and supporting diversity, equity and inclusion.