Welocalize

Compensation

Full Description

Description: • The Manager of Community Engagement & Integrity plays a pivotal role in transforming Welocalize’s relationship with its freelance and agency partners. • Building long-term loyalty while ensuring the integrity of the ecosystem through proactive behavior monitoring, tooling advocacy, and collaboration on compliance efforts. • Identifying behavioral patterns, proposing process or tooling improvements, and supporting cross-functional efforts to protect Welocalize and its clients from risks associated with freelancer misrepresentation or misuse. • Define and implement a 12–24-month strategy for global community engagement and contributor integrity, aligned with company growth goals. • Launch and manage structured community engagement programs, including advisory boards, recognition programs, spotlight features, and opt-in networking forums. • Chair a cross-functional governance council to align on community engagement, integrity, and risk response. • Own and execute a community communication cadence aligned to key lifecycle stages: onboarding, active engagement, re-engagement. • Lead the annual Partner Satisfaction Survey (PSAT), along with interim pulse surveys and feedback loops. • Monitor freelancer activity patterns across the engagement lifecycle to identify indicators of potential integrity risks. Requirements: • 8–10 years in community management, supplier engagement, ecosystem strategy, or partner operations, ideally in localization, B2B SaaS, or AI/data services. • Proven ability to design and execute enterprise-level engagement frameworks and cross-functional governance models. • Familiarity with AI/LLM-integrated workflows, fraud detection, contributor analytics, and scalable engagement platforms. • Strong cross-functional influence, ability to lead governance councils, and credibility at senior executive and industry levels. • Exceptional storytelling and strategic communication, comfortable addressing ELT and external audiences. Benefits: • Health insurance • Professional development opportunities