Wellstar Health System

Compensation

Full Description

Description: • Functions under the direction of the Supervisor Customer Service. • Makes outbound calls and receives inbound calls relative to the management, cash collection and/or final disposition of patient account balances due from patients and/or other responsible parties, optimizing cash flow, while demonstrating excellent customer service skills. • Responsible for account management, customer service, cash collection and/or final resolution of balances after they become self-pay account balances. • Receives computer generated, management-assigned work queues or account inventories of self-pay account balances to be collected or achieve final resolution. • Works with patients/responsible party and negotiates acceptable payment arrangements. • Validates accuracy of self-pay balance and validates with patient their responsibility. Requirements: • High School Diploma or GED • Minimum 3 years experience in a hospital, physicians office or related healthcare office environment • Preferred 2 years in healthcare account management with customer service experience • Basic knowledge of medical terminology • Basic experience and knowledge of PC applications • Detailed-oriented, good organizational skills, and ability to be self-directed • Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere • Flexibility to perform other tasks as needed in an active work environment with changing work needs • High-level problem solving, analytical, and investigational skills • Excellent internal/external customer service skills • Excellent communication skills to include oral and written comprehension and expression Benefits: • Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities