WebMD

Compensation

Full Description

WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve well-being through personalized, strategic partnerships. The Well-being Program Manager (PM) will work collaboratively with the designated client's health promotion team to raise awareness of the onsite program and the WebMD products and services that enable it. This position will be located onsite at the client’s headquarters in Phoenix, AZ, with the option to work remotely up to 2 days/week . The PM is responsible for client satisfaction, retention, and reference-ability. They will act as a customer advocate, as well as a point of contact with senior client stakeholders to increase participant engagement and maximize value delivered through the WebMD relationship. They will provide thought leadership and support program planning and impact assessment and engage in program coordination and promotion duties. They will provide both onsite and remote programming including lunch ‘n learns and stop-by tables. The PM will proactively identify opportunities for service delivery enhancement and improvement. As opportunities are identified, they work with other Client Services staff, Account and Product Management to improve processes and develop new solutions. The successful candidate will have a background in health promotion, health communications, and/or population health management, with a preferred background in functional movemen t. In this role you wi • ll:Provide ongoing project management for current onsite programs and promotional eve • ntsIncrease awareness and engagement in client-wide well-being offeri • ngsProvide recommendations for improved culture of well-being at designated locati • onsEstablish relationships and buy-in from key stakehold • ersProvide recommendations for well-being initiatives by client site locat • ionAssist and facilitate linkage between benefits, environmental health and safety, occupational health, medical, behavioral health/EAP, facilities, and other client vend • orsAssist in the creation, coordination, and delivery of onsite and virtual health and wellbeing programming, including lunch ‘n learns, stop-by tables, and wellbeing vid • eosAssist with gathering, creating and editing materials related to the health promotion programs for benefits communicati • onsWork with the internal and external communications teams to coordinate the customization of the client’s standard communication vehicles, and when necessary, the development of original materi • alsCoordinate the flow of information and materials to individual employer sites/business un • itsCoordinate well-being meetings, webinars, and other communications (internal and extern • al)Develop and maintain schedules necessary to support the successful execution of the client’s health education progr • amsProvide ongoing program performance review and health/wellness strategy supp • ortCollaborate with WHS Screening Coordinator for the coordination, delivery and management of domestic onsite events including biometric screeni • ngsSupport WebMD Health Services product and service line expans • ionSupport process improvement and service model design effo rts QUALIFICATIONS, SKILLS AND EXPERIE • NCE:BA / BS required, MPH is a differenti • atorMinimum of 2 years Well-being Coordinator or similar client-facing experience; 5 years prefe • rredMinimum of 2 years delivering healthcare information products and services, especially consumer-facing interfaces and health and wellness administra • tionDemonstrated ability to successfully manage multiple relationships with multiple client stakeholders in a dynamic environ • mentStrong understanding of behavior change th • eoryStrong program planning sk • illsBusiness and technology services experi • enceProfessional presence and technical credibility to interact with senior-level customer cont • actsExceptional verbal and written communication sk • illsFamiliarity with MS Office suite including Word, PowerPoint, and E xcel PREFE • RRED:Experience working with a driver or shift worker popul • ationBackground in functional movement is strongly pref • erredProfessional Certification from National Wellness Institute (NWI), The National Commission for Health Education Credentialing (NCHEC), or the equivalent certific • ation5 years Wellness Coordinator/Health Coaching or similar client-facing exper ience