Webb Property Inspections

Compensation

Full Description

We are the largest family owned inspection firm in the US. We inspect homes and commercial properties nationwide. We are growing for our 25th year in a row. Our Client Success Center operates 8am-7pm in each US time zone (minus Hawaii). This requires us to be open 8am EST to 10pm EST. Because of our popular demand in the industry, we are urgently hiring for these roles. These are not previously filled roles, but newly created openings due to market demand. Webb Property Inspections employees share a very important mission and goal: helping our clients through the inspection phase of their property transaction. We all contribute to this goal in unique ways, and that’s why we prioritize helping our staff identify their strengths and find genuine fulfillment in their roles. Across every team and department at Webb Property Inspections, you’ll find friendship, enthusiasm, intelligence, laughter, and drive. In our pursuit to help clients, we keep our company’s five core values at the center of everything we do: • Upholding honesty, truthfulness and consistency in words and actions • Showing customer empathy • Making data-driven decisions • Focusing on client driven solutions, not problems • Making small improvements every day We are excited to announce that we are looking for Part Time Client Success Manager's to join our team at Webb Property Inspections. As a Client Success Manager, you will manage the full client journey from inquiry to post inspection needs. You will be responsible for managing multiple client accounts and ensuring that their needs are met in a timely and efficient manner. Our ideal candidate is coach-able, naturally empathetic, has excellent communication and time management skills, enjoys working in a fast-paced environment and has real estate industry experience. Hiring Needs • (1 person) 9:00am - 1:00pm *Monday - Friday* • (1 person) 1:00pm - 5:00pm *Monday - Friday* • (1 person) 3:30pm - 7:30pm *Monday - Friday* These hours are the minimum for the position. The northern part of the US real estate industry gets slow during the winter, so we like to show you the hours you can count on. In the spring and fall you can volunteer for additional hours. In the Summer you can volunteer for as many hours as you desire and our call volume can allot for. Responsibilities • Serve as the main point of contact to develop and maintain relationships with clients and agents • Provide compassion and expertise to new and repeat clients or agents to assist them in reaching their inspection goals • Over time you will develop and maintain an agent and investor book of business where you're responsible for client health and repeat business. This book of business is grown organically. As agents and investors begin to trust in your abilities to provide outstanding service to them and their clients. • Ensure clients get fast time-to-value and are engaged with the process • Collaborating with cross-functional teams to resolve customer issues • Maintain up-to-date knowledge about company products and services. Requirements: • Real estate or construction industry experience preferred (at any level) but not required • Reliable cell phone, high speed internet, and computer • Organizational and process skills are essential • Excellent communication and interpersonal skills • Experience in a client-facing role is preferred • Be a problem solver and advocate for clients • Ability to work independently and as part of a team • Must be comfortable NOT being micro-managed This role is excellent for those who are: • Real estate agents • Stay at home moms • Military Spouses • Retiree's • Graduate Students • Transaction Coordinators Benefit Options: • Medical • Dental • Vision • Life Insurance • Prescription • Critical Care • Extended Cancer Care Job Type: Part-time Pay: From $15.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Health insurance • Life insurance • Paid time off • Vision insurance Work Location: Remote