Waylanders Delivery

Compensation

Full Description

About the Role: We are looking for a proactive and experienced leader to oversee our Corporate Field Support Team. This critical role ensures alignment and effective communication between our terminal operations, corporate teams, and customers. The successful candidate will bring strong leadership capabilities, a deep understanding of routing and customer systems, and the ability to manage shifting priorities while guiding the team to deliver consistent, high-quality support. In addition to overseeing systems and routing, this role plays a key part in managing service expectations and ensuring the accurate, timely handling of order information. You’ll be responsible for maintaining data integrity across platforms, resolving issues, and ensuring our customers receive the highest level of support throughout the order lifecycle. Key Responsibilities: Team Leadership & Operational Coordination • Lead, mentor, and support a high-performing team responsible for routing, customer systems, scheduling, and order tracking. • Set priorities, delegate tasks, and monitor progress to meet daily and long-term performance goals. • Foster collaboration across departments to ensure cohesive execution of service delivery. Data & System Management • Ensure the accuracy, integrity, and consistency of operational and customer data across internal and external systems. • Regularly audit system entries and workflows to minimize errors and improve data reliability. • Manage system updates, troubleshooting, and integrations to support business operations. Customer Portal & Order Lifecycle Oversight • Maintain and support customer-facing portals, ensuring seamless functionality and up-to-date information. • Oversee the complete lifecycle of customer orders—from order creation to final delivery—ensuring accuracy, timeliness, and compliance with service standards. • Conduct routine audits of order processes to identify inefficiencies and drive process improvements. Routing, Scheduling & TMS Management • Optimize and oversee routing strategies using Transportation Management Systems (TMS) to ensure efficient and cost-effective deliveries. • Coordinate and manage driver and equipment scheduling to support daily operations and meet service level agreements. • Analyze routing performance and recommend continuous improvement initiatives. Order Tracking & Performance Monitoring • Monitor the status of orders in real-time, ensuring milestones are met and discrepancies are addressed proactively. • Generate performance reports and KPIs to track trends and support decision-making. Customer Support & Communication • Act as a key escalation point for customer service issues, ensuring swift resolution and clear communication. • Support field teams in resolving customer-related challenges and aligning solutions with operational goals. Qualifications: • Proven ability to analyze and audit order data, ensuring accuracy and operational integrity throughout the delivery lifecycle. • Demonstrated strength in team leadership, with experience managing performance, setting priorities, and developing staff in a fast-paced environment. • Excellent problem-solving and decision-making skills, especially in high-pressure or time-sensitive scenarios. • Strong communication skills, with the ability to clearly convey expectations and build relationships across departments and with external partners. • Highly organized with the ability to multitask and adapt to frequent operational changes. • Experience with customer service escalation and resolution. • Familiarity with KPIs and reporting tools used to measure delivery performance, system accuracy, and team productivity. Preferred Qualifications: • Proficiency in Transportation Management Systems (TMS) and customer portals (e.g., MercuryGate, DispatchTrack, or similar platforms). • Experience in final mile logistics, transportation operations, or field support, with at least 2 years in a supervisory or management role. • Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field (or equivalent work experience). If you're ready to take on a dynamic leadership role in an ever-evolving environment, we encourage you to apply today! Join us in supporting our field operations and delivering exceptional service to our customers. Job Type: Full-time Pay: From $70,000.00 per year Benefits: • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: In person