Wavelo

Compensation

Full Description

Job Description: • Build and scale a high-impact, product-aligned Professional Services organization. • Ensure Professional Services accelerates adoption of the platform without becoming overly custom or resource-intensive. • Define Professional Services strategy to support a SaaS, subscription-first business model. • Design service offerings that prioritize standardization, configurability, and reuse over custom development. • Own end-to-end delivery of implementations, integrations, migrations, and upgrades. • Drive continuous improvement in delivery velocity, quality, and predictability. • Own the Professional Services P&L with a strong focus on gross margin, utilization, and cost control. • Ensure Professional Services contributes directly to customer satisfaction, retention, and net revenue retention. Requirements: • 10–15+ years of experience in Professional Services or Consulting leadership within a SaaS telecom or telecom-adjacent software company. • Proven experience scaling Professional Services in a subscription-based business. • Strong understanding of telecom SaaS platforms (e.g., OSS/BSS, CPaaS, billing, provisioning, network automation). • Demonstrated ownership of a services P&L with strong margin performance. • Experience balancing standardization with customer-specific needs in enterprise SaaS deployments. • Executive-level customer presence with experience supporting enterprise and carrier-grade customers. Benefits: • fair compensation • generous benefits