WashU Carwash

Compensation

Full Description

Company Overview: At WashU Carwash, our mission is to be our community's preferred car wash brand by obsessively pursuing excellence in all things. We take pride in maintaining high standards and fostering a culture of continuous improvement. Our core values guide our approach to business and customer service: a strive-not-arrived attitude, the belief that good enough is not good enough, the importance of healthy communication rooted in respect, reliance on data-driven decision-making, and embracing a lean mindset. About the Role: WashU Carwash is seeking a highly-motivated Customer Service Representative. We are looking for an experienced, customer service-driven individual who understands the meaning of a world-class experience. Delivering superior customer service is essential to the daily success of our operations. The ideal candidate’s ability to present a positive, can-do attitude in all customer interactions and efficiently manage various customer service tasks are extremely valued. Work remotely as part of a fast-moving team with significant professional growth opportunities! This position reports to the Director of Marketing and is responsible for day-to-day customer success and account management. Key Responsibilities: Respond to customer inquiries via phone, email and text in a timely and professional manner Handle customer complaints and provide solutions to ensure a world class customer experience Collaborate with the General Managers and maintenance to resolve customer issues Resolve issues that cannot be resolved at the location (billing, refunds, service concerns, etc) Identify trends in customer feedback and communicate findings to management for continuous improvement What you need to succeed: Reliability Attention to detail Enthusiasm, energy and a positive attitude Be a Go-Getter Excellent communication skills Time Management skills Team Mindset 1-2 years of Customer Service Experience Preferred What we offer: Medical, dental and vision insurance Opportunity for personal, professional and financial growth Work from home supported by a local leadership team! Respect of a work/life balance! Paid Time Off Bonus Pay