Washing State Pharmacy Association

Compensation

Full Description

Job Title: Work from Home Customer Service Assistant Company Overview: Washing State Pharmacy Association is a leading organization dedicated to supporting pharmacies across Washington State. We focus on enhancing pharmacy operations and improving patient care through advocacy, education, and innovative solutions. Our team is committed to fostering a collaborative environment that empowers our members and partners. Role Overview: As a Work from Home Customer Service Assistant, you will be a vital part of our team, providing exceptional support to our members and partners. Your role is to manage day-to-day customer inquiries and administrative tasks, enabling the organization to focus on its core mission. This position offers flexibility and the opportunity to contribute to a meaningful cause from the comfort of your home. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will manage scheduling and coordinate appointments for pharmacy-related events and meetings. - You will maintain accurate records of customer interactions and transactions. - You will assist in processing orders and managing inventory databases. - You will support the team with administrative tasks such as data entry and document preparation. - You will collaborate with other departments to ensure seamless communication and service delivery. - You will identify opportunities to improve customer service processes and suggest enhancements. - You will uphold the organization's values and ensure a positive customer experience at all times. What You Bring: - Minimum of 2 years experience in customer service or virtual assistant roles. - Strong communication skills, both written and verbal. - Proficiency with Microsoft Office Suite and CRM software. - Ability to manage multiple tasks efficiently in a remote work environment. - Excellent problem-solving skills and attention to detail. - Self-motivated with the ability to work independently and as part of a team. Bonus Points If You Have: - Experience in the healthcare or pharmacy industry. - Familiarity with digital marketing or e-commerce platforms. - Additional language skills. - Prior experience working in a nonprofit or association environment. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer competitive compensation and opportunities for professional growth. - We offer a supportive and inclusive team culture. - We offer access to training and development resources. - We offer the chance to make a positive impact in the pharmacy community. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this role to careers@washingstatepharmacy.org. We look forward to hearing from you!