Warp

Compensation

Full Description

Key Account Program Manager Location: Remote eligible (Preference for Dallas–Fort Worth area) Travel: Occasional travel required Level: Mid-Level Reports to: Head of Client Success 🚛 About the Role We’re looking for a Key Account Program Manager to lead the day-to-day success of one of Warp’s most strategic clients - a business that leverages our managed transportation services across first, middle, and last mile. This role is dedicated to a single enterprise client, serving as the internal quarterback across Warp teams and the primary point of coordination for all things related to service performance, client goals, and SLA outcomes. You’ll operate with deep familiarity with the client’s strategy, ensuring Warp’s solutions continuously align with — and deliver on — their evolving logistics needs. You will report directly to the Head of Client Success and work cross-functionally with Carrier, Operations, Product, and Finance teams to ensure the highest standard of delivery across the client’s transportation program. 🔧 What You’ll Do • Own account performance: Monitor and analyze transportation KPIs across first, middle, and last mile; proactively identify service gaps, exceptions, or trends affecting performance. • Lead cross-functional coordination: Act as the go-to stakeholder for internal teams to align on execution and resolve issues quickly. • Report & communicate outcomes: Build and deliver reporting for daily standups, weekly performance reviews, and quarterly business reviews (QBRs) with the client; highlight wins, gaps, trends, and key initiatives. • Drive optimization: Partner with internal teams to improve processes, reduce service failures, and enhance operational quality. • Champion the client internally: Stay up to date on the client’s priorities, planned initiatives, and feedback — and ensure Warp is always proactively addressing them. • Contribute to revenue forecasting: Collaborate with Client Success and Finance teams to support forecasting and account planning. • Support escalations & resolutions: Triage issues with urgency and clarity, keeping both the client and internal teams aligned through resolution. • Keep teams aligned: Provide regular updates to internal stakeholders about client-side changes, operational requests, and performance expectations. 📈 What Success Looks Like • High levels of SLA attainment and service consistency • Clear, proactive internal communication around client developments • Strong cross-functional alignment across Warp teams • Exception-based management of transportation performance • Trusted relationship with the client built on transparency, responsiveness, and results ✅ What We’re Looking For • 3–6 years of experience in logistics, transportation, or supply chain — preferably within a brokerage or asset-based carrier environment • Familiarity with first-, middle-, and last-mile transportation solutions • Experience managing complex client programs or large accounts • Strong operational and analytical chops — comfort with Excel, dashboards, and performance metrics • Excellent communication and stakeholder management skills • A proactive mindset — thrives in fast-moving, ambiguous situations • Familiarity with TMS, reporting tools, and logistics systems is a plus • Based in the Dallas–Fort Worth area or open to occasional travel if remote