Walser Automotive Group

Compensation

Full Description

Come join our Walser family! Our company has been a pioneer in the automotive industry with over 65 years of service. We believe in Family, Career and Diversity. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to diversity, inclusion, and belonging. Compensation: $20.00-$25.00/hr depending on qualifications. How do our Phone Specialists Drive Impact? Our Phone Specialist will be someone who will be providing our customers with exceptional customer service. Some of the responsibilities would include: • Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with the service team; schedule service appointments, advise on recommended maintenance, confirm scheduled appointments, and reschedule missed appointments. • Perform outbound follow-up calls for due and overdue service clients, Special Order Parts (SOP) notifications, scheduling calls, and any additional outbound calls requested by management. We're Looking For: • Six months of prior high-volume call center or similar experience. • Strong written, verbal, and interpersonal communication skills. • Exceptional customer service skills. • High level of detail orientation and accuracy. • Proven experience working within a team environment. • Familiarity with using Microsoft Office and being able to utilize other computer programs as needed. • Ability to type for 8 hours a day. What’s In It For You: • Medical, Dental, Vision coverage & HSA/FSA (Includes Blue Cross Blue Shield coverage) • Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away • Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career. • Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses. • Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits. • Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match. • Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us. • Employee Discounts: Enjoy exclusive employee discounts across products and services. • Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser. • Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve. • Employee Assistance Program (EAP) – Support for personal and professional challenges • Referral Program – Earn referral bonuses for referring talented candidates Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.