Walmart

Compensation

Full Description

Position Summary... About the Role The Director, Operations, of Store Experience & Omni-Enablement for Walmart+ will own how Walmart+ members experience their benefits in stores. You will lead strategy and execution, ensuring that Walmart+ members experience the value of their membership every time they shop in-store. In this role, you will drive initiatives that bring Walmart+ to life in stores. Including launching new benefits, instore acquisition, experimentation as well as cross-channel communication. The ideal candidate will bring a balance of omni-channel operations, experimentation, and member growth expertise, with the ability to influence cross-functional teams and lead a team focused on flawless execution and innovation with a focus on member experience What youll do... • Own the In-Store Member Experience: Define and execute the end-to-end Walmart+ member experience in stores to drive awareness, adoption, and conversion within stores. • Member Experience Excellence: Design experiences that reinforce Walmart+ membership value across touchpoints. Champion the member experience, ensuring every store benefit interaction enhances member satisfaction, retention, and advocacy. • Grow Membership in Stores: Partner with operations, marketing, and product teams to enable and drive Walmart+ signups in-store . • Experimentation and Proof of Concepts: Lead in-store experimentation, pilot programs, and POCs to test and scale new strategies for acquisition and retention and deliver Walmart+ benefits, using results to inform scalable rollout strategies. • Partnership and Collaboration: Work closely with Product, Tech, Marketing and Store Operations to ensure coordinated execution that delivers great experiences in-stores. • Data-Driven Insights: Use analytics, customer and associate feedback, and store data to measure how members experience Walmart+ benefits in-store, driving continuous improvement. • Cross-Channel Communication: Create clear, consistent messaging that connects online and in-store customer journeys. • Team Leadership: Lead and develop a small, high-performing team of operators focused on execution, experimentation, and benefit enablement in stores. • Deliver exceptional member benefits in store. • Expand Walmart+ membership through omni-channel experimentation and in-store innovation. • Drive measurable improvements across new member signups, retention, in-store conversion and engagement rates. • Scale proof-of-concept programs into enterprise-ready initiatives that enhance the member store experience. What youll bring... • Proven experience leading cross-functional initiatives, stakeholder alignment and driving results through influence. • Demonstrated success in experimentation, pilot program development, and field enablement. Go-to-market strategy and execution. • Comfort with ambiguity and an ability to build structure from emerging opportunities. • Strong analytical and strategic thinking skills; comfortable with data and insights-driven decision-making. • Exceptional communication and stakeholder management skills Preferred Experience... • 8-12 years of experience in operations, omni-channel retail, membership or subscription programs or marketing • Experience leading omni enablement or membership growth initiatives in a large-scale retail organization. • Deep understanding of Walmart’s omni ecosystem and operational complexity. • Bachelor’s degree in business, Marketing, Operations, or related field. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Working on cross-functional teams or projects Masters: Economics Project Management - Project Management Professional - Certification Primary Location... 702 Sw 8Th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.